General Info
Job Type: PART TIME (with the possible opportunity of turning into full time at a later date)
Minimum Years of Experience Required: 2+ years customer service
Minimum Years of Education Required: Some College (associates preferred) 
Salary Range: $11 - $14 per hour
Must be Authorized to Work in the US

Company Info

Thornton & Grooms maintains, repairs and replaces residential heating and cooling systems, plumbing drain, & air quality products making life more comfortable, healthier, and convenient for thier customers. Our associates are proud to work for a locally owned and operated company with a 75+ year heritage of integrity, reliability, and performance.  
 

We have a culture of people that CARE & embrace:

• Being Part of a Team - Those who want to be part of a team and embrace and improve the process that it takes to be a great team and team member.
• People and Love what they do (profession) - We are a people business-you have got to love dealing with people and providing/installing great solutions for them.
• A drive/courage to win everyday - Creating great experiences & providing and installing great solutions for each customer every time and doing whatever it takes; with complete integrity to exceed their expectations.  Doing this allows our customer to win each time they use us, allow you to win and allows the company to win, thus insuring stability for all.
• Professionalism with humility and confidence - People who are always conscious of building trust and making it comfortable and easy for our customers to do business with us, while earning a consistent and fair profit for our team.

Come  Work For The Best -- We are also proud winners of: ​

• Carrier President's award 2010 & 2011
• PHCC Contractor of the Year Safety Award 2011
• Nexstar Best of the Best 2010
• We have a AAA service rating from the Better Business Bureau
• 9.8 out of 10 customer satisfaction level
• In 2013 we WON!  "Best Contractor to Work For..." as voted by our peers in ACHR NEWS -- one of the largest trade publications in our industry.

Want to work for a company who will support your goals, listen to your ideas and reward your success? If the answer is yes, apply today!

We love and are active in our local communities!! Visit our "Hearts & Heroes" page of our web site to see the great things that are happening right NOW!  This program honors our quiet community heroes and helps those who are in need of assistance.

Job Description

If you are GREAT at customer care & LOVE helping people then this job is for you!  Our customer service representatives (CSR) handle all of our inbound calls with the responsibility of converting inquiring customers into appointments for our field service technicians  and consultants.  Our CSR's do this by listening to customers and letting them know how we can help.

NOTE:  No need to apply if you are not GREAT at customer service & LOVE doing customer service!

Essential Functions:

• THIS IS A PART TIME POSTION (this position may have the opportunity to become full time in the future)
• Being great at customer service
• Being great at win/win conflict resolution
• Outbound calling to follow up on leads and fill the schedule
• Being flexible
• Being a great listener and recording detail
• Great at customer follow through
• Being a great advocate for the customer

Job Requirements:

• A great communicator 
• The ability to always finish what you started (great follow through)
• The ability to consistently follow process (yet be flexible when to situation calls for it)
• The desire to achive goals
• Upbeat, positive, high energy

Benefits

    Medical Insurance
    Dental Insurance
    Vision Insurance
    Life Insurance
    Retirement

• 401K with up to 25% match
• 6 paid holidays
• Paid vacation
• Company paid training
• A great support staff
• Fun work environment (themed lunches, outting and get togethers)

NOTE:  Many of the above benefits become available once a team member is full time