***IMPORTANT INFO: We ARE still hiring through the current COVID-19 outbreak. We are changing just about everything about how we normally run business in order to keep our employees safe & we are committed to providing an essential service to our community in this new season. This role will start part-time and you will be working from home with a transition to the office once it is safe to do so. We are eager to answer any questions you may have, and are excited to hear from you!***

Do you love working and collaborating with a standout team?

Do you have a heart built for customer service & the grit to make sure our field staff are fully scheduled to keep busy? 

Do you want to be part of the team that makes us one of Austin's top-rated and fastest-growing companies??

If so: make sure you read this in its entirety! 

The Role: 

We are looking for a top-notch phone prodigy to join our team! Our Customer Service Reps keep our business running by:

• Filling up our service schedule and keeping our technicians busy (no less than 3 days out)
• Answering incoming calls
• Responding to online email submissions and chats
• Making outbound scheduling calls as needed
• Making fans of Radiant!

The Schedule:

Schedule #1

• Sat: 2pm - 9pm = 7 hrs
• Mon/Tue/Wed: 9am - 3pm = 18 hrs
• Total 26 hrs

Our Special Someone Will Be: 

• Obsessed with details
• Have Excellent oral & written communication skills
• Able to quickly pick up new software systems
• Challenge-driven
• Tough-as-nails
• Empathetic and kind
• Team-focused
• Self-motivated and independent - (this position is currently a virtual position, so you need to be able to stay on-track by yourself!)
  
• Customer service-oriented, but with strong sales acumen

What We Offer: 

• $15 per hour + a weekly bonus!
• Stability: We've been in business since 1999, and we're only getting better!
• Team-Focused Work Environment
• Ongoing Professional and Personal Development Training Opportunities: Both in-house and across the country.
• Fun! We're a little goofy, and no one here is above a little "toilet humor" (Check out our Instagram to see what we mean: https://www.instagram.com/call_radiant/)
• Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.

...

ARE YOU IN?!?

If so, here's the process to catch our attention:

STEP 1 - Call 512-368-8040 and read the script below. Put your best voice forward: remember, you're the voice of our company! 

BEGIN SCRIPT

"Thank you for calling Bright Bulb Electric, this is _____, how can I help you?"

"I'm so sorry to hear that you've lost power to your oven, that must be inconvenient."

"Don't worry, we do this all the time, our guys will take good care of you."

(Say something great about our electricians to build value. . .)

"The cost to get one of our excellent electricians to your home today is only $69.00, and we have an appointment available this afternoon, does that work for you?

"Great, our electrician will be at your house this afternoon before 5. What's the best number to reach you at when he's on the way?"

"I'd really like to thank you for calling us today, and I hope we can earn your business."

(Applicant -- Leave your name and phone number on this recording.)

END SCRIPT

STEP 2 - Click APPLY to upload your resume

_

& That's it! We'll give you a call if we think that you might be the one.