Customer Service Representative

POSITION SUMMARY: Interact pleasantly and in a friendly manner with customers to provide information and book service type calls.

JOB RESPONSIBILITES:

• Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Traces status of work orders.
• Resolves customer questions related to work orders, takes orders as needed.
• Maintains liaison with other departments for work order completion.
• Writes up work orders, price quotations, and similar data to customers, as required.
• Responds to customers' requests via telephone or mail, using a personal computer.
• Contact customers to ascertain data omitted on work orders.
• Has knowledge of product line, delivery time, service times, various marketing promotional services, and similar data, as required.
• Processes all work orders and courtesy sales originating through mail.

SKILLS AND EXPERIENCE·

• 2 year's Customer Service experience.
• Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
• Ability to compose correspondence.
• High school education or equivalent.