Who we are:

Integreon is a trusted, global provider of award-winning legal, document, business and research support solutions to leading law firms, legal departments, financial institutions and professional services firms. We apply a highly trained, experienced staff of 2,400 associates globally to a wide range of problems that require scale and expertise, enabling clients to become more operationally efficient by streamlining operations, maximizing investment and improving the quality of work they provide their end clients. With delivery centers on four continents, Integreon offers multi-lingual, around-the-clock support, as well as, onshore, offshore and onsite delivery of our award-winning services.

For more information about Integreon, please visit www.Integreon.com 

Successful Profile:

Technical Support Analyst- Network  L1 & L2

Job Location:

Mumbai

Job Reports to:

Manager – Network

Qualification:

Graduate or equivalent qualification required

Certification:

 CCNA / CCNP / Network Security

Key skills:

 ASA FIREWALL, AAA/Radius, Cisco Routers, 2900, 3600, Switch 3750/3850/4000,IPS/IDS, NAT, BGP, OSPF, EIGRP, Network Security, VOIP, Load Balancer, Monitoring Network Tools

Experience:

• Having prior work experience (3+ years) in overall
• Should have prior (minimum 1-2 years) experience on Team/Process management
• Should have experience in working on different types of reports.
• Certification in Microsoft/CCNA will be an added advantage

Functional Skills:

• Manage the Network effectively, distribute and oversee work in progress
• Resolving L1/ L2 Network Problems of all Network configurations.
• Cultivate a work-friendly environment that fits the Integreon and Client cultures
• Work on a one-on-one basis with AM’s and team Leads to improve workflow SOPs, quality, skills and productivity of the team
• Working on shifts and rotation to meet network handling capacity.
• Strong oral and written communication skills
• Responsible for on-time delivery of metrics and reporting, including SRRs for all Technical Support related issues.
• Maintain SOP’s and IT reports for internal and external audits.
• Participate in weekly Global IT meeting, to discuss any technical hurdles or any Improvement plan for current process.
• Complete any project assigned on time and without any supervision.
• Maintain over all IT Support SLAs and quality standards established by Global NOC  Integreon.
• High level of positive attitude
• Strong time and Network management skills
• Professional approach to problem solving

Technical Role and Primary Responsibilities:

• Resolving Problems of all Network configurations.
• Administration and Maintenance of the Network based environment or any network related      issues as per the clients requirement.
• Meet the customer requirements and resolve the issues within the timelines by ensuring  customer satisfaction.
• Administration and Management of Cisco Switches, Routers, Firewall management. Configurations of Cisco IPSEC/GRE VPN.
• Troubleshooting and resolving complex customer network problems across a broad range  of technologies.
• Client-Focused: Committed to delivering timely and relevant service to delight internal and external clients.
• Communication Skills: Must be able to communicate clearly (both written and verbal)