About Us

At SoarTech, our focus is in the development of artificial intelligence (AI) that reasons like humans do, to automate complex tasks, simplify human-machine interactions, or model human behaviors.  Our philosophy is three-fold: to be an augmentation to, not a replacement of, the human; to think “top-down, not bottom-up;” and to be transparent so that decisions and processing are communicated to the human and in human-like terms.  SoarTech is growing and we are looking for individuals interested in helping research, develop, and implement this exciting technology into everyday operations. 

Job Description:

We are looking for an IT Generalist to support overall technology across the organization to include the administration of overall infrastructure systems, networks, databases, information assurance and cybersecurity. This position will provide prompt and friendly service, remote or in-person, for hardware, software, and audio-visual support, implementation and upgrades. Responsible for keeping hardware and software license inventory up-to-date in the inventory system and keeps stock of IT peripherals and alerts Purchaser when items need to be replenished. Identifies future technology needs of the organization and recommends appropriate course of action to IT Leadership and EM Team. Follows and updates in-scope IT administration documentation and assists employees in following end-user instructions. Oversee information security as a whole for SoarTech, including event monitoring and cybersecurity best practices to mitigate risks and secure against threats. Oversee disaster recovery plans to ensure technology can withstand various threats that would adversely impact SoarTech and our clients. Monitors status of various elements of the IT infrastructure.

Duties and Responsibilities:

• The IT Generalist will provide exemplary service to our internal stakeholders working to resolve issues and provide technology solutions in real time.
• Ability to support needs, remotely and onsite, as they are presented and received through the SoarTech Support ticket management for hardware, software, VoIP, AV end-user support (receive, respond, update, submit, prioritize, escalate, route, close).
• Manage vendor ticket submissions (repairs, assisted troubleshooting, licensed software/hardware).
• Manage VoIP system (account licensing, number assignments, softphone/desk phone installs).
• Ensure SoarTech IT assets are not at risk of being compromised or attacked by monitoring, evaluating, updating, and recommending optimal systems security measures.
• System maintenance to include but not limited to backup tape maintenance (head cleaning, replace, catalog).
• IT infrastructure monitoring (backups, system resources, up/downtime, security alerts).
• Inventory management (remote/local inventory, tag, enter, update, transfer, software licenses, warranties, reports).
• End-user/IT Administrator documentation (follow, test, update).
• Other duties as assigned.

Required Skills and Experience:

• BS in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, Computer Engineering, DevOps Engineering or a related discipline or equivalent experience.
• Minimum 4 years’ experience working in an IT role successfully supporting a combination of software, hardware, network and security responsibilities.
• Proficiency in Office 365, especially with Outlook and Microsoft Teams, SharePoint, OneDrive interconnectivity.
• Experience with Linux GUI/CLI (Ubuntu Desktop/Server 16.04-20.04).
• Proven experience in hardware/software inventory administration (LanSweeper).
• Experience with manufacturer and third-party extended warranty.
  
• Working knowledge of software development technologies (GitLab, SVN, Nexus, Gradle, Maven).
  
• Proficiency in LAN/WAN networking (DNS, DHCP, VLANs, Ethernet, enterprise Wi-Fi, PoE)
  
• Proficiency in Information Security best practices and procedures
  
• Experience in enterprise backup systems (Backup Exec, Veeam).
  
• Expert in Diagnostic Tools and Techniques.
  
• Experience with managing end-user and IT Administrator documentation.
  
• Oversee ticket system administration experience (triage, prioritization, escalation, log troubleshooting updates).
  
• Expert in end-user hardware support (laptops, desktops, printers, peripherals, repair, RMA, image).
  
• Expert in end-user software support (install, upgrade, configure, troubleshoot).
  
• Experience with audio/visual setups (projectors, presentation systems, mic/webcam, multi-display, video conferencing software).
  
• Experience with printer configurations (MFPs, networked, personal, shared, install, paper jams, maintenance).
  
• Working knowledge of enterprise VoIP services (Zoom Phone, softphone/desk phone, number assignments, call flow basics).
  
• Demonstrated Critical thinking when troubleshooting.
  
• Methodical and accurate following of IT documentation.
  
• Excellent customer service skills.
  
• Able to recommend technology improvements and updates related to all systems for consideration of IT Leadership and EM Team.
  
• Able to collaborate with team members on planning and completing projects.
  
• Able to balance and prioritize daily responsibilities in a dynamic work environment.

Preferred Skills (Not Required):

• An advanced degree in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, Computer Engineering, DevOps Engineering or a related discipline or equivalent experience.
  
• Certifications CompTIA Security+, MCSE, CRISC, CISM
  

Security Requirements

• Ability to obtain and maintain a Security Clearance (Security clearances require U.S. citizenship and a background check clear of felony convictions.)

Soar Technology offers a full package of benefits and competitive salary, flex time, excellent group medical, vision, and dental programs.  At SoarTech, we continuously invest in the development of your skills by providing budgeted time for technical skills development for all of our engineers.