Arcoro is a growing and exciting HR SaaS software company with offices in California, Arizona, Iowa and Indiana, as well as remote employees across the country. Arcoro provides SMB and midsize business with a complete all-in-one modular HR solution. As a leader in delivering easy-to-use HR software which helps companies maintain compliancy, Arcoro’s proven cloud-based solution enables organizations to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning, and improved employee productivity. Our HR solutions integrate with top ERP systems further positioning Arcoro as a leader in proven modular HR solutions. Arcoro specializes in high-risk, high compliance companies in the construction and field services industries.

The Strategic Account Manager’s primary responsibility is to achieve his/her assigned direct quota on a monthly, quarterly, and annual basis with an emphasis on retention of assigned accounts.  This individual must maintain and expand relationships with assigned customer base while identifying new business opportunities within assigned accounts.  He/she is a champion for customer satisfaction for his/her accounts representing them internally and ensuring the longevity of the relationships and transforming customers into key references for Arcoro. This is a full-time position; reports directly to the Senior Director of Account Management.

Job Responsibilities:

• Achieve monthly, quarterly, and annual direct quota on retention and locate new business opportunities
• Accurately forecast revenue on a monthly basis
• Assess, clarify, and validate customer needs on a proactive basis
• Work with management for any negotiation of customer software agreements
• Identify areas of improvement in the software along with making recommendations to the product team
• Document every customer interaction in Salesforce
• Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations
• Present key selling points/features and benefits while focusing on customer retention, needs and expectations
• Other duties, as assigned

Accountability and Performance Measures:

• Achieve assigned sales retention quota and upsell quota or direct selling quota as directed
• Achieve customer objectives defined by company management
• Maintain high customer satisfaction that meets the company standards
• Increase Average Customer Values (ACV) by delivering solutions and service
• Generate referrals to support the sales team
• Collect and document customer testimonials to support the sales team and organization

Qualifications:

• Bachelor’s degree from an accredited institution, or equivalent experience and education
• 3+ years of strategic account management experience
• 3+ years of selling experience
• Ability to blend sales instincts with customer management skills to ensure customers maximizes products and services
• Strong customer service focus with a passion to exceed customer requirements
• High energy, drive, and sense of responsibility
• Strong organizational, communication, and time management skills
• PC proficiency