Job Title: PowerPoint Specialist/Presentation Specialist/Documentation Specialist    

Job Location:  

US Remote

Key Objective:
This position will be responsible for producing PowerPoint requests and formatting them based on the client’s brand guidelines. Along with this, this role will require performing customer service tasks to the existing users.

 Specific Duties:

• Read and understand instructions received from the client and execute accordingly.
• Work on quick turn PowerPoint requests and deliver with optimum quality.
• Answer phones and respond to client e-mail utilizing professional and concise communication.

• Monitoring account e-mail box for appropriate and timely communication, project requests requiring additional resources or approval, and customer feedback.
• Identifying customer opportunities and initiatives to enhance Integreon's relationship.
• Troubleshoot problems with projects and communication with customers.
• Accountable for customer communication and issue resolution.
• Professional and concise communication both internally and externally with regard to project status.
• Accountable for customer expectations and defined Service Level Agreements.

Personal Success Characteristics:

• Ability to demonstrate expert-level skill in using Microsoft PowerPoint and Excel.
• Will need to have the ability to operate standard office equipment, including computers, phones, printers and scanning equipment.
• Must multi-task and oversee multiple projects at any given time.
• Demonstrate the ability to perform accurately under time pressures and constraints.
• Maintain client confidentiality while working in a fast-paced, dynamic and creative organization.
• Communicate effectively with all Associates and clients in a friendly, pleasant and professional manner.

Previous Experience Requirements: 

Entry Level

Customer Service experience is a plus

Experienced candidates:

2 – 3 years in Microsoft Powerpoint

Customer Service experience is a plus

Employee Status:
Full-Time; Non-Exempt

Benefits:
Health, vision, dental, 401k, PTO and tuition discount

Shift Time:

07:00 am to 03:00 pm CST (2 employees)

09:00 am to 05:00 pm CST (2 employees)

Weekend Shifts:

None

Holidays:

On Rotation

Education:

High School Diploma or Equivalent

Reports To:
Operations Lead

 Wage:

$15 to $17/hour

Company Information

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services.  With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.

If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.

We are One. We are On.

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Visit us at www.integreon.com