The primary function of the Shop Manager position is to lead the day-to-day management of the shops. Provide highly reliable service including shop staff, preventative and predictive maintenance, emergency maintenance, support for and compliance with applicable maintenance and record keeping requirements following Total Process Reliability (TPR) standards.  Supervises and provides oversight the shop staff through effective planning, communication, staffing, implementation and operations according to our mission statement and Duininck Standards of Conduct. Be the direct point of contact to the Planners/Schedulers for updating the status of planned, preventative and corrective work. 

• Provide direct supervision and oversight to direct reports to ensure their work meets departmental objectives and standards.
• Ensure rapid turnaround of vehicles and equipment.
• Conduct periodic QC checks to ensure quality assurance/ quality control procedures are in place and functioning properly.
• Conduct performance reviews of direct reports.
• Monitor department OPEX expenditures, repairs and maintenance.
• Develop and monitor process standardization in maintenance activities to ensure corporate mandates and policies related to equipment are being executed.
• Ensure quality control of all vendors and suppliers to ensure established procedures and standards are followed.
• In conjunction with others, will be directly involved in hiring and firing maintenance personnel.
• Coordinate shipment and receipt of emergency materials and other resources.
• Support implementation and usage of the CMMS programs and future upgrades.
• Coordinate resources, including mobilization activities of equipment to and from shop for emergency repairs, if needed.
• Work with Planner/Schedulers to inspect incoming equipment and plan repair jobs.
• Work with the Planner/Schedulers to prioritize responsibilities and to determine what work goes out and to which Technician(s).
• Ensure that all employees and shop visitors comply with Duininck safety standards and requirements to include PPE, procedures, etc.
• Coordinate greasing and oiling of vehicles with Operator Care program.
• Supervise PM program.
• Participate in meetings for communications, instructions and problem solving.
• Coordinate movement and storage of vehicles and equipment in yard.
• Supervise the yard utility man.
• Conduct weekly safety meetings with shop personnel.
• Coordinate outside emergency repairs with vendors for rolling stock
• Secure estimates for outside emergency repairs for rolling stock.
• Develop and review training requirements for Technicians to keep pace with the maintenance requirements of new vehicles/equipment.
• Ensure work orders are complete and accurate.
• Support TPR efforts and meetings.
• Serve as lead troubleshooter for shop repairs.
• Approve timecards for assigned personnel.
• Conduct RCFA of major failures.
• Expedite high-priority projects.
• Coordinate the general maintenance needs of the facility.
• Perform other related duties as assigned. 

 Business Management:

• Thorough working knowledge of the construction industry equipment, its operation and maintenance.
• Ability to translate business goals into operational objectives for the department.
• Ability to make timely and appropriate decisions by integrating multiple sources of information and perspectives.
• Ability to improve organization processes and systems to drive business growth and success.
• Ability to effectively manage multiple priorities.
• Proficient with technology, including computers and applicable software used by the business.
• Thorough understanding of safety requirements for construction equipment.
• Thorough understanding of safety practices required for maintenance of construction equipment and all associated systems including electrical, instrumentation and fuel systems.
• Ability to negotiate.
• Ability to make quick appropriate decisions based on a mixture of analysis, wisdom, experience and judgment.
• Ability to meet or exceed department Key Performance Indicators.

People Management:

• Ability to establish and maintain appropriate department staffing levels.
• Ability to establish, communicate and monitor clear goals and performance expectations for direct reports.
• Ability to lead and support team members as they develop solutions to day-to-day problems.
• Ability to collaborate with members of the management team and across the organization.
• Strong and effective interpersonal and communication skills, written and oral.

Self Management:

• Must be organized, self-motivated, and work well independently and as part of a group.
• Acts as a role model for creating and maintaining a positive work culture, including active coaching aligned with Duininck policies and standards.
• Must be a strong team player, able to work effectively with a variety of people, personalities, skills and organizational levels.
• Ability to delegate authority appropriately and with the right oversight to get a job done and provide an opportunity to grow the skills of the team.
• Comfort in taking personal responsibility to work efficiently and look for better ways to get a job done profitably.
• Demonstrated ability to manage a wide variety of tasks and projects while maintaining ongoing open lines of communication regarding progress and expectations.

• Two year degree in maintenance-related field and seven (7) or more years of experience in equipment maintenance or related function, or equivalent combination.
• Experience and training with TPR (Total Process Reliability) a plus.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Self-starter.
• Ability to interact effectively with others and resolve conflicts.
• Above average proficiency in the use of computer software, such as Word, Excel, and PowerPoint.
• Basic project management skills.

• Shop Technicians and Field Technicians.
• CMMS Operator.
• Maintenance Planner/ Scheduler.
• Yard Personnel. 

• Regularly required to stand, sit and move about the facility.
• Regularly required to drive and negotiate various job sites, which can include climbing on/off equipment, ladders, etc.
• Ability to work with computer equipment and office equipment.
• Ability to lift objects up to 50 lbs.
• Travel as required.
• CDL Driver’s license required.