BirdDog (www.birddoghr.com) is an emerging applicant tracking and recruiting software as a service (SaaS) provider featuring comprehensive candidate sourcing services, compliance management, social media, referral networking, and reporting & analytics. Under exciting new leadership, we are experiencing significant growth and now adding additional skilled Implementation & Support Specialist to the team!

We know TALENTED PEOPLE drive business success and that finding them in today’s marketplace is harder than ever. Our highly effective applicant track system (ATS) solution helps companies find and manage the people they need fast, at an affordable cost. Our customers are our biggest fans! Check out what they are saying about us: http://www.birddoghr.com/customers.aspx.

We are looking for an experienced Implementation & Support Specialist that will be the front line working with our customers to assess and fulfill customer needs, educate, and document the interactions through our CRM, SalesForce.

As an Implementation & Support Specialist you will:

  • Help customers set up and configure the BirdDog ATS to meet their business requirements.
  • Customer Training on the BirdDog ATS system
  • Answer questions from customers about the features and capabilities of the BirdDog software and services.
  • Respond to customers via Twitter, Facebook, Email, Chat, and Phone.
  • Help customers resolve technical issues with the BirdDog ATS.
  • Document and communicate customer needs and wishes to our development team.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our customer experience.
  • Provide nothing less than AWESOME service to all our customers.

Key attributes we look for:

  • The ability to be a good listener, and to really understand a customer concern or question and help them solve it. If you don’t absolutely love doing this 8 hours a day, do not apply.
  •  Excellent computer skills including Microsoft Office and the ability to pick up new systems are required.
  • Excellent writing skills, telephone communication skills, and the ability to “smile on the phone”.
  • Prior experience supporting web-based applications.
  • Windows & Mac troubleshooting experience a plus.
  • Experience with eCommerce technologies is a huge plus
  • A true passion for providing outstanding customer service is essential

As an Implementation & Support Specialist you will:

  • Receive top notch, paid training
  • Work Monday – Friday – no weekends!
  • Represent a product that you are proud of and that companies desperately need
  • Work in a fun office environment
  • Create raving fans within our customer base

Benefits

  • Earn Competitive Pay
  • IRA with company match
  • Health Insurance, Long Term Disability, Life Insurance
  • Holiday & Paid time off
  • Cafeteria Plan

We are looking for difference makers and people that want the best for our customers. If you are looking for somewhere you can showcase your talents, expand your skills and increase your earning potential, we want to hear from you! Apply today.

 

Equal Opportunity Employer, including disabled and veterans.
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