On-Call Customer Service M-F Nights (work from home/remote)!

About Us:

For 29 years, we’ve been providing the highest quality, efficiency and reliability when it comes to serving customers for plumbing, HVAC, and electrical home services. We take pride in having an incredible customer service team and customer base. The highest level of service and teamwork is what keeps us moving and growing. To offer the best level of service possible, we have teammates available around the clock to help support our customers.

Current Hours Available:

Monday-Friday 7:00PM-10:00PM + On-Call from 10:00PM-7:00AM next day 

Located in Wakefield, MA, we are seeking energetic, friendly, and team-working individuals for our expanding, fast-paced service company.

If you have a strong passion for customer service or business administration this may be a great suit for you.

This is a work from home position and proper work space is required.

Job Description for the On-Call Customer Service M-F Nights (work from home/remote)!:

-Using phone-communication skills for inbound and outbound call support. This is the majority of this role.

-Using multiple programs at the same time on the computer. Multitasking is a necessity.

-Managing and helping the customer's needs in emergency situations

-Communicating and understanding customer concerns

-Scheduling and booking service calls

-Dispatching and working with technicians

Requirements for the On-Call Customer Service M-F Nights (work from home/remote)!:

-Ability to multitask and handle a fast-paced environment

-Have work experience answering phones

-Work independently as well as with the office team and field staff

-Have general understanding of Microsoft Windows, Office, Excel, etc

-Have previous experience in an office setting

-Keep continuous communication with technicians and management

-A+ computer literacy and skills

-Must be able to adapt and with at home schedule