About Us
Bardi Heating and Air Conditioning, Inc. dba Bardi Mechanical was founded in 1989 by Alex and Susan Bardi and incorporated in 1991. In 2001, the residential and the commercial clients were separated into separate work groups in order to provide more focused service. Our central focus will always be obtaining customer trust while serving air conditioning, heating and plumbing needs of the greater Atlanta and Coastal regions.
Vision, Mission and Values
Our continued success and growth as a leader in our industry can be attributed to our vision to bring excellence in heating and air conditioning services. Our mission is to always provide those services at a fair price with absolute honesty and integrity. Quality work, safety, professionalism and timeliness are all expected Bardi employee skills. The Bardi values can be summed up in one guideline: always, always, always do the right thing.
This posiiton will report to the Commercial Service Manager and is considered an exempt position for the purpose of FLSA.
SERVICE COORDINATOR POSITION DESCRIPTION
The Service Coordinator is responsible for efficiently and effectively planning, coordinating and controlling the activities of the customer service support team to order to maintain and enhance customer relationships and meet organizational and operational objectives.
General Statement regarding position and key duties.
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Oversees the day to day activities of the Commercial Service support staff
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Prepare and process billings
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Prepare and process payroll
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Prepares weekly and monthly metric reports
In addition, the Service Coordinator will be directly responsible for the following (but not limited to):
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Responds to requests for information from Management via Sage, utilizing Crystal Reports
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Prepares miscellaneous reports upon request, such as Technician Monthly Revenue results
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Analyzes performance results and makes improvement recommendations to the Commercial Service Manager.
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Attend and participate in the weekly service meetings every payday Friday at 7am (Commercial Service)
- Lead the administrative meetings on Thursdays at 1pm
- Assist Dispatcher and CSR as back up as needed
- Complete special assignments for management as requested
MINIMUM QUALIFICATIONS
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Minimum Education Required, 2 year associates degree
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Customer Service Experience – 5 years
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Supervisory experience- 3 years
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Payroll experience – 1 year
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Accounting experience – 1 year
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Ability to comprehend complex instructions
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Proven ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
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Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.
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Ability to define problems, collect data, establish facts, and draw valid conclusions.
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Use all forms of communication, telephone, email, and meetings to foster an environment of teamwork and cooperation to carry out work smoothly
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Intermediate software skills, including report generation
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Sage knowledge a plus.
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch and/or crawl. The employee must also occasionally lift and/or move up to 10 pounds. Specific vision abilities include close vision and color vision. Extended hours working on a computer are required.