Ready to put your skills to work? Michael and Son is looking for experienced customer service persons who can dispatch calls, have a passion for customer service, and exceptional communication skills.  If this is you, apply to join our team.  We are one of the fastest growing companies in the area.  We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers.

Who are we hiring?

We are currently seeking outgoing, friendly people who enjoy assisting others and learning more about their needs. To be successful, you will need an approachable personality with excellent communication skills. It will require discipline to follow a business strategy. Since we are a fast growing company, you will also need patience, flexibility and a positive attitude.

Full-time positions available with shifts until the early evenings with schedules that will include rotating Saturdays.

Duties:

-Handle inbound customer service inquiries and maximize sales opportunities

-Coordinate and dispatch service appointments

-Perform clerical and administrative support

-Must be able to multi-task with little direction, set priorities, be detail-oriented and self-motivated

-Answer multi-line phone

-Flexible availability for different work schedules is necessary

-Maintains business continuity and flow of scheduled work

-Works as a team member on projects, assignments and tasks

-Exceptional ability to problem solve and make decisions independently and prioritize work flow

-Remain calm and courteous when dealing with difficult situations involving customers and employees

 solving issues, concerns and difficult situations

Requirements:

-MUST have customer service and some selling experience

-Ability to type 30 wpm with accuracy

-High School Diploma or GED

-Attention to detail and organized

-Excellent Attendance and Punctuality will be REQUIRED

-Demonstrated professional interpersonal relationship skills

-Demonstrated strong customer service problem solving skills and decision-making

-Demonstrated skills showing initiative, personal responsibility and accountability

-Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast paced environment while meeting deadlines

-Demonstrated speed and accuracy in the completion of tasks

-Maintains a “can do” attitude

-A team player who contributes and works with others accomplishing results

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