At Corza Medical, our mission is to support surgical providers with remarkable service, trusted performance, and outstanding value by creating an unmatched experience that stems from listening to the surgical experts themselves.

Our product family is the result of years of experience championing surgeons and listening to their expertise. We deliver unmatched value across our line of products and offer a seamless, personalized experience designed around surgeons’ needs. We’re a team of experienced professionals who understand the difference that excellent customer service can make.

We are seeking a Customer Service Representative with an engaging and generous spirit who excels in a dynamic, growth-oriented environment to join our team.  You will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

 What we value

• We do what is right.
• We do what we say.
• Superior Quality & Service. We deliver extraordinary experiences.
• One Global Team. We before me, always.

 What you will do

• Respond to a heavy volume of customer phone calls, e-mails and faxes related to order inquiries.
• Responsibilities include expediting orders, tracking shipments, investigating shipping problems and coordinating resolution of any issue that may negatively affect customer satisfaction.
• Create customer order requests in appropriate databases to support accurate processing of domestic and international customer orders, pricing, and invoicing.
• Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to system entry.
• Communicate and interface with customers, freight forwarders, agents, vendors, sales, supply chain and internal team.
• Comply with all company, departmental and applicable quality system requirements, procedures, and policies.
• Manage short supply situations, backorders and manual allocations as required.
• Input and manage orders for exception products requiring special handling. Compose accurate, prompt, and appropriate replies to all customer contacts.
• Ensure that all potentially serious incidents are raised to the appropriate level of management.
• Timely and accurate processing and invoicing of domestic and/or international orders.
• Support promotional sales campaigns and product launches.
• Resolve service inquiries to the satisfaction of the customer within established company guidelines.
• Handle all customer inquiries and concerns according to FDA/ISO/cMDR and other regulations governing medical devices and HIPPA regulations.
• Participate in other projects as required.
• Backup/ team coverage of other functions.
• Other projects and duties as assigned by to other departments.

What you will need

• Minimum 1 year experience using an ERP system preferred.
• High School Diploma or GED required; Associates Degree preferred.
• Excellent oral and written communication skills.
• Detail oriented individual who is able to prioritize work to ensure proper workflow.
• Excellent interpersonal skills and service orientation.
• Ability to multi-task.

What you will like

We foster a work environment where all team members are empowered and encouraged to share their opinions and ideas. We encourage robust, fact based debate. Our highly collaborative work environment results in the best decisions for Corza Medical and a shared mission to execute our plan together, on time and on budget.

Join our team

At Corza Medical, we are motivated by enabling our customers’ success. That starts with understanding their needs and developing products that enhance clinical outcomes. Our goal is to provide innovative, high-quality products and service that will ensure the continued success of our company and surgical professionals well into the future.