Cape Associates, Inc. is looking to add a talented team member to our property management division specifically to oversee the trades department and professionals. The Trades Service Manager main responsibility is to interact with the property management division and supervise the service team to support and maintain the client needs with in plumbing, heating and electrical. This individual manages the Trades Service Department team members, measure and analyze work performances, proposes improvements to processes, including customer service interaction (complaints and requests). This professional is responsible to enable value for customers through services.

Responsibilities:

• Oversee and guide all activities of the Trades Service team
• Ensure team follows best practices and maintain service level agreements
• Monitors department issues and client complaints
• Develop problem management and service improvement plans
• Offer customer service support in selling, estimating, and scheduling work within plumbing, heating and electrical services
• Maintain customer relationships
• Ability to learn work order management and accounting software
• Familiar with use of iPad, iPhone, and laptop or desktop computer
• Microsoft Outlook for email and calendar