Since 1928, ASPLUNDH TREE EXPERT, LLC. has been dedicated to safe, efficient and innovative clearance services to the line clearance industry. A family-owned and operated corporation headquartered near Philadelphia, Pennsylvania, Asplundh has grown to employ over 34,000 diverse, energetic professionals throughout the U.S., Canada, New Zealand and Australia.

At Asplundh, our mission is to be the recognized world leader in providing professional, safe, cost-effective and environmentally sustainable vegetation management and other utility-related services. We challenge our people to consistently exceed the expectations of the customers for whom we work and the people they serve.

Our mission drives us. Our people inspire us. Asplundh values your skills, education and experiences. Join us on our mission to becoming the world leader in utility-related services! 

WE are looking for a Telecom Analyst to provide white glove support for a field workforce with approximately 21,000 mobile devices.  Duties include invoice payment, wireless procurement, management, activation, cancellation, and some troubleshooting of smartphones, tablets, and MiFi devices.  Invoices are processed through a TEM system.  Requests are fielded through a ticketing system, phone calls, and departmental distribution lists.

Description of Duties and Responsibilities 

Essential duties and responsibilities include the following.  Other duties may be assigned.

• Communicate / collaborate with client IT staff, client end-users, and client vendors to secure needed information and provide transactional support for orders and issues as required.
• Manage client vendors for appropriate and favorable performance to ensure client and end-user satisfaction.
• Prioritize and complete assigned tasks independently, accurately, in a timely fashion, and according to established processes.
• Access client and vendor systems to review, update and maintain accurate records to make appropriate recommendations. Systems include but are not limited to:
  • Vendor portals – AT&T, Verizon, US Cellular, AirWatch.
  • Smartsheet – review, edit, update.
  • NexTEM portal-invoice processing and reporting
  • Client ticketing system – maintain updates.
• Operational support for outages and resolution management, as necessary.
• Telecom invoice review and validation.
• Reconciles processed work by verifying entries and comparing system reports to balances.
• Maintains accounting ledgers by verifying and posting account transactions.
• Verifies vendor accounts by reconciling invoices.
• Engage in special assignments related to mobile devices, as assigned.

Required Skills

• Meticulous attention to detail and accuracy.
• Strong organizational, planning and information collection skills.
• Problem identification and resolution skills.
• Familiarity with iPhone, iPad, and Android phones and tablets.
• Knowledge of, and hands-on experience with, SIM cards, IMEI, and MEID numbers.
• Ability to educate and assist non-technical employees with troubleshooting and activating new devices and/or SIM replacements.
• Effective interpersonal and communications skills including tact, diplomacy, empathy, and assertiveness to collaborate on completion of assigned tasks.
• Demonstrated experience writing clear, concise letters or email messages with accurate spelling, punctuation, and grammar.
• Experience working at an AT&T Wireless retail store is highly valued.

Individuals must be able to perform the essential functions of the position with or without a reasonable accommodation.  Individuals with a disability who desire a reasonable accommodation should contact the ADA Coordinator at 1-800-248-8733, ext 1339.

An Equal Opportunity Employer, including disabled and vets.