Encon is a privately held commercial and residential indoor comfort and energy solutions company that began in 1969.  Our business has remained strong for over 40 years because of our dedication to excellence in the field of customer service.  This dedication has made us Western Connecticut's premier mechanical contracting firm.  Clients who insist on high quality and excellent service attract to us.  We specialize in the engineering, installation, service of HVAC systems and provide energy solutions for all types of commercial projects and custom residential homes.

The Commercial Service Manager is mainly responsible for the Customer Experience of Encon’s Commercial service clients.  Overall, this individual must make decisions aligned with the values, vision, mission, and, goals of Encon.  This person demonstrates integrity in their decisions, communication, and treatment of others and imparts their leadership style and values on others.  He or she must think holistically while establishing an environment which encourages employees to participate and be active.  As a high-ranking representative of Encon, the person should build relationships with subordinates that clearly establish a loyalty to them while setting and maintaining elevated and uncompromising standards for them.  Finally, the individual will obtain formal and informal feedback from customers in order to monitor service effectiveness, identify work processes, and ensure that customer needs are met.

Leadership

The Commercial Service manager must be able to foster client relationships and have an exceptional understanding of customer service dynamics.  He or she must be successful in personnel management while under some level of geographic constraints, and have a basic understanding of the psychological effects such conditions present.  Additionally, they must lead technical minded individuals and will set clear, written goals that contribute to the development of the employees in their charge, the betterment of Encon, and their own personal goals.

Communication: 

The Commercial Service manager must have an excellent understanding of appropriate communication with clients, peers, subordinates, and superiors.  Such examples include knowing when the appropriate time to correspond via telephone instead of email or understanding when a situation warrants a site visit.  Additionally, the individual should be able to put themselves in their audience’s shoes (subordinate or client), and fully appreciate how their communique is being received.  Finally, the candidate must demonstrate advanced writing skills.

Technical:

A technical background in the HVAC industry is strongly desired

Fiscal Management:

The Commercial Service manager will have fiscal management responsibilities.  He or she should be able to comprehend basic accounting principles and must develop their own financial indicators for the Commercial clients. 

Benefits that we offer are:

• Competitive base salary with opportunity for annual performance based bonus
• Company currently pays 75% of Medical, Dental, Vision insurance premiums for a family
• Life and disability insurance
• Flexible spending account for Medical and Dependent care
• Employee Assistance Plan (EAP)
• Mileage reimbursement for business travel
• PTO plan
• 401(K) retirement plan with company matching
• Cell phone program
• Fitness program
• State of the art facilities