Advertising an opportunity for an experienced and exceptional Technical Support and Training Specialist
Who we are and why there is an opportunity
Johnstone Supply is a distributor of heating and air conditioning equipment, parts, and supplies, serving Nevada, Arizona, and Mississippi markets. These states are HOT and we love supplying our parts to the contractors that keep schools, businesses, and homes comfortable. We can’t change the weather, but we are daily doing our part to keep the indoors perfect temperature year-round.
With success comes growth and we are adding a new position to our team, that of Technical Support and Training Specialist. The Technical Support and Training Specialist will enhance our customer experience and satisfaction through exceptional post-sale technical support, warranty support and technical training across Nevada, Arizona and Mississippi markets.
Requirements (Seriously, please don’t apply if you do not meet these requirements):
- High School Diploma / GED required OR equivalent combination of education and experience.
- Proven success in troubleshooting HVAC system issues (and installation) – either in the field or supporting customers as a distributor representative
Core Values
- Customer Centric –We focus on the customer, what they need and how we can always be ready, and always make transactions easy.
- Contributing Team Player – In distribution there is no one person that supplies the customer everything they need. It’s a team endeavor, and everyone needs to do their part.
- Continuous Self-Improvement – Even though we are the best, we continue to get better.
- Work Life Balance – When work becomes extra demanding during the summer and other times, we make sure it also gives back so that our home life does not suffer.
- Takes Ownership – We believe in extreme ownership and leadership at every level.
These core values have helped us build a team of exceptional individuals that produce impressive results. If these core values resonate with you, then you will love our team.
Who you would work with:
You will work directly with the Market Manager. The Market Manager is an industry veteran with 10+ years at Johnstone. He is a great coach and mentor and will help you develop to your full potential in this role.
Click here for the full job description
