iSqFt/BidClerk is a Software as a Service (Saas) leader that sits at the intersection of technology and the $450B construction industry. As an Industry Leader in preconstruction management software we are providing our customers with the tools, information, and connections to work smarter, increase efficiency, and improve network communications. Join the iSqFt/BidClerk team and you will… Make Your Mark, Own Your Journey, Grow Your Connection, and Let Loose!
Position Overview:
The Account Manager will be responsible for managing the customer account during the 1st year of subscription or post 1st year of subscription. Throughout the account management process the Account Manager uses online “go-to-meetings”, product education, and other sales techniques in managing and up-selling the value proposition of the iSqFt solution. This individual is energetic, enthusiastic, and has a “can do" person. Additionally the position fields cancellation calls and faxes, and will proactively collect on past due accounts.
Essential Duties & Responsibilities:
- Prepare and maintain scorecard data and develop strategy to enhance the motivation at work.
- Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to efforts to retain them.
- Develop relationships with loyal clients; ask for their feedback and provide feedback to the appropriate units for purpose of enhancing the quality of service.
- Provide assistance in relation to classifying the efficiency level at work, determining retention space and developing the customer qualification list.
- Ensure clients’ demands to be satisfied and resolutions to be acceptable.
- Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives.
- Conduct assessments of clients’ credibility and perform billing duties upon customer request and business need.
- Conduct weekly review of promotional activities to enhance the motivation and identify development potential to increase account revenue and clients’ satisfaction.
- Receive and answer calls from the customer in relation to customer requests or questions.
- Respond to customer inquires/concerns and ensure their problems are resolved conduct follow-up tasks accordingly.
- Prepare and make report on market analysis, competitor analysis and market trends.
- Develop and maintain a well-coordinated internal relationship with key decision makers within the organization.
- Developing and maintaining account strategies to drive adoption of the iSqFt product and services.
- Meeting and growing retention goals for assigned accounts.
The Ideal Candidate:
- Has a strong passion for customer service
- Is a communicator and negotiator at heart
- Excellent organizational skills
- Thrives in a team oriented working environment
- Proficiency in Microsoft Office (PowerPoint, Excel, Word, etc.)
- Knows about Consultative/Solution Selling methodology
Experience & Qualifications:
- Bachelor’s degree
- Minimum 1 year of Account Management or extensive customer service experience, preferred
- Minimum 1 year of combined experience in Sales, Marketing and / or Business Development, preferred
- Strong communication and presentation skills, with ability to influence
- Creative problem solving and strong analytical skills.
- Balanced thinking and action long term strategic planning and short term execution.
- Consultative sales experience is a plus
Benefits:
- Insurance
- Medical
- Dental
- Vision
- Voluntary Life Insurance
- Company Paid Insurance
- Flexible/HSA Spending Account
- Health & Wellness Program
- 401K Match
- Time Off:
- Paid time off (plenty of it!)
- Holiday pay (10 & plus your two!)
- Perks
- Local Attractions & Product Purchase Discounts
- General Electric Credit Union Membership
- Casual Dress
- Culture
- Personal Well-being
- Work Hard… Play hard work environment!
- Professional Development Opportunities