Conductix-Wampfler, a leading global provider of energy and data transmission solutions, is seeking a high energy, self-directed, quality and customer focused Key Account Manager for our Transit Division.

The Key Account Manager will work closely with our Americas transit customer’s contacts or technical staff and our internal sales, engineering, quality and manufacturing teams to build relationships and assist our customers with their day to day project needs.

The Key Account Manager must be able to work comfortably with all levels of our organization and gain an understanding of technical aspects of the product and work with the complexity of the internal processes needed to ensure we meet all the customer’s contractual requirements. The Key Account Manager must be able to handle multiple tasks and complete assigned tasks within specified timeframes. In addition to the customer relationship management, the Key Account Manager will be responsible for new quotes and price and delivery date negotiation issues.

Qualified candidates will possess the following:

• Bachelor’s Degree in an appropriate field of study or equivalent work experience
• Excellent communication, negotiation, and presentation skills
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• 5+ years of engineering or technical sales experience
• Travel up to 25% of your time. This may include international travel and occasional need to stay over weekends
• Proven ability to manage and prioritize multiple projects at a time with excellent time management skills
• Proficient in Microsoft Office and/or Office 365 Suites
• Experience with NavPoint, Salesforce or other CRM software
• A background in Mass Transit and Automated People Mover systems is desired
• Experience with government contracting and responding to RFP/RFQ’s is desired

Conductix-Wampler offers an excellent salary, benefit, and bonus package along with continued personal and career development opportunities.

Please send resume and salary requirements to: rogene.smith@conductix.com or apply on our website at:  http://webassets.conductix.net/applicants/

Drug-free workplace/EOE. 

See full job description below:

The Transit Key Account Manager (KAM) will support Conductix’s strategic objectives of profitable market growth by establishing, developing, and maintaining long-term customer relationships.  The KAM will work with a portfolio of customers, connecting with key business executives and stakeholders to understand their needs and to present Conductix’ value proposition of quality and technical expertise.

As the voice of the customer to Conductix, the KAM will liaise between customers and cross-functional internal teams (e.g. Engineering, Project Management, Product Management, Quality) to ensure the timely and successful delivery of solutions.  To accomplish this, the KAM must understand and communicate technical aspects of both customer needs and Conductix solutions.

Overall, the KAM is responsible for developing profitable relationships with customers and ensuring customer satisfaction by delivering exceptional customer service on a day-to-day basis.

The KAM will report to the Transit Business Development Manager and will be responsible for transit customers in the Americas with a focus on the US.

Top Skills & Characteristics:

• Building Relationships / Relationship Management
• Customer Focused Solutions
• Written and Oral Communication
• Teamwork
• Initiative and Planning
• Negotiation

Responsibilities:

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Communicate with customers through email, phone, online presentations, and in-person meetings
• Support customers with both technical and commercial questions
• Monitor and analyze customer’s usage of our products
• Promote new or additional products to existing customers
• Work with the Sales and Business Development to onboard and integrate new customers and develop existing customer relationships
• Liaise between the customer and internal teams (predominately Engineering)
• Coordinate with Project Management to ensure the timely and successful delivery of solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Supports all corporate objectives and policies

Requirements:

• Proven account management or other relevant experience
• Natural relationship builder with integrity, reliability, and maturity
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Ability to translate technical requirements or issues from a customer to Engineering and vice versa
• Critical thinking and problem-solving skills
• Experience delivering customer-focused solutions
• Proven ability to manage and prioritize multiple projects at a time with excellent time management skills
• Excellent communication, negotiation, and presentation skills
• Self-motivated and able to thrive in a results-driven environment
• Understanding of marketing measurement and analytics
• Proficient in Microsoft Office and/or Office 365 Suites
• Experience with NavPoint, Salesforce or other CRM software
• Bachelor’s Degree in an appropriate field of study or equivalent work experience
• 5+ years of engineering or technical sales experience
• A background in Mass Transit and Automated People Mover systems is desired
• Experience with government contracting and responding to RFP/RFQ’s is desired

Supervisory Responsibilities:

This job has no direct supervisory responsibilities

Travel:

Travel up to 25% of your time. This may include international travel and occasional need to stay over weekends

Workload:

• 50% - Account Management - Developing profitable relationships with customers and ensuring customer satisfaction
• 25% Technical Support - Working with Engineering to solve issues and create customer solutions
• 25% Administration – Assisting Customer Services with quotes, creating custom quotes, assisting Accounting to ensure invoices are paid

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.