ABCO HVACR Supply + Solutions – Job Listing

Title: Routing Administrator

Reports to: Transportation Manager

Based in: Distribution Center – Middle Village, NY

Hours: 9:00pm to 6:00am (hours may vary during peak time)

Compensation:

  • Salary: $15 - 16/hour, depending on experience
  • Comprehensive Benefits Package includes:
    • Medical insurance
    • Dental insurance
    • Vision Insurance
    • Life Insurance
    • Disability insurance
    • AFLAC Plans for Cancer, Accident, and Hospitalization Coverage
    • 401 K with Company Match
    • Education Assistance

About ABCO: Established in 1949, ABCO HVACR Supply + Solutions is the largest full line distributor of HVAC and Refrigeration systems and supplies in the Northeast United States.

Whether it’s getting a vital part delivered in an emergency, to providing the service and know-how to create innovative solutions, ABCO is determined to help our customers thrive. We provide solutions and services to contractors, engineers, architects and developers with 17 fast-access locations, ranging from Baltimore/Washington DC to Boston.

Our mission is to exceed customers’ highest expectations. With ABCO, customers are supported with a deep inventory and extensive delivery capabilities, and smarter strategies to help ensure their success and profitability.

For more info, visit our website at www.abcohvacr.com.

Job purpose:  To primarily support the Routing department while also providing support to the other functions of the Distribution Center.  This will contribute to ABCO’s mission of exceeding customers’ highest expectations by:

  • Providing support to the Router and the Routing Department, helping to ensure that ABCO’s Routing functions are being performed in an efficient manner
  • Providing support to the Distribution Center, including fielding customer phone calls and inquiries in a professional and courteous manner, as well as communicating any potential issues to the appropriate personnel in order to maintain ABCO’s high level of customer service.

Requirements:

  • Experience: At least 2 years administrative experience; Experience in a warehouse or distribution environment a plus
  • Education: high school diploma; Associates Degree or Technical/Vocational School a plus
  • Skills and traits:
    • Attention to detail
    • Strong communication skills
    • Well organized
    • Basic data entry and computer skills
    • Ability to understand, record, and communicate material and product information
    • Ability to perform multiple, simultaneous tasks in a fast paced environment
    • Ability to maintain files

Key responsibilities and accountabilities:

  • Routing Department Support
    • Organizes the paperwork for delivery routes, reviewing the routes to ensure the paperwork is complete for each route
    • Makes copies as necessary
    • Assists the Router, as necessary
      • Helps Router to maintain and follow the delivery appointment schedule
      • Assists Router in coordinating trucking routes for daily deliveries and pick-ups
      • Assists Transportation manager and Router in ensuring that ABCO remains compliant with all DOT rules and regulations
      • Helps maintain reports and documents required by DOT
      • Helps maintain files relating to insurance compliance
  • Distribution Center Support
    • Maintains and organizes all branch files, folders, and paperwork
    • Answers the Distribution Center telephone and greets customers in a professional and courteous manner
      • Follows script for proper handling of telephone calls
      • Distributes incoming calls to DC staff and monitors line to ensure call is answered in a timely manner
    • Communicates all backorders or customer related issues to the appropriate team members in a timely manner
    • Assists Transportation Manager with additional activities, as assigned, including:
      • Receiving functions
      • Shipping functions such as branch transfers and vendor returns
      • Data entry
  • Position Knowledge and Training
    • Maintains thorough and up-to-date knowledge and understanding of SxE functionality for day-to-day functions of the Distribution Center, especially transfers, direct orders, and inventory movement
    • Attends all mandated company training programs as directed
    • Attends safety meetings and training programs as directed
    • Attends training to addresses communications such as email, documentation, and telephone etiquette, on a yearly basis
Equal Opportunity Employer, including disabled and veterans.
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