About us

At MSP Plumbing Heating & Air, we believe that our success is built on a foundation of strong values and a commitment to excellence. We are not just a team; we are a family committed to providing outstanding plumbing, heating, and air services that our customers can rely on.

Our Core Values:

• Commitment: We are dedicated to delivering exceptional service and ensuring our customers feel valued and supported at every step of their journey with us.
• Family Feeling: We foster a welcoming environment that extends beyond our employees to our customers, creating lasting relationships built on trust and care.
• Success for All: We strive to create a culture where everyone—our team, our customers, and our community—can thrive and succeed together.
• Transparency: Honesty and clarity are at the heart of our operations. We believe in open communication and ensuring our customers are fully informed about their services.
• Better Together: Collaboration is key. We work as a unified team, drawing on each other’s strengths to provide the best solutions for our customers.
• Keep Moving Forward: We embrace growth and innovation, continuously seeking out new ways to improve our services and enhance the customer experience.

At MSP Plumbing Heating & Air, we are proud to provide a 5-star experience every time by embodying these principles. Join us in creating exceptional service experiences that resonate with our clients and reinforce our commitment to excellence.

Check it out for yourself, visit the MSP YouTube Channel 

Role and Responsibilities

• Convert incoming customer calls into booked service appointments.
• Perform customer follow-up calls.
• Evaluate customer calls and assign the best technician to each service appointment.
• Respond to customer requests and resolve issues with 1st call resolution. 
• Adapt daily to business needs and adjust schedule accordingly.
• Participate in training to boost booked calls and practice outbound calling.
• Maintain and update customer database with complete and accurate information.
• Other duties as assigned.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible and great attitude on life.

Preferred Experience

• 1+ years of customer service
• Service Titan experience a plus

To Apply:

- Complete an online application at http://mspplumbingheatingair.com/about/careers