- Are you an expert at diagnosing and repairing residential heating and air conditioning systems?
- Do you want to work with and learn from the absolute best in the industry with ongoing training?
- We aim to keep our brand reputation strong and all of our customers happy. We do NOT cut corners here and expect 100% honesty/integrity in dealing with customers. Is that you?
- Do you want a career, not just a job, working for a company that values your contributions and treats you fairly?
Join us at Morris-Jenkins. Our company culture is unmatched (we know how to have fun!). See for yourself by viewing the Morris-Jenkins YouTube Channel. Help us help our customers feel comfortable in their own homes!
Morris-Jenkins is the market leader for residential HVAC service in Charlotte, NC. We are proud of our past and even more excited about our future. Morris-Jenkins Co. continues a 57 year trend of growth and stability. Our customers love us and keep recommending our services, so we're trying to keep up with the constant demand.
Work Schedule: rotating 4-5 days per week, including some weekend days
JOB DESCRIPTION:
Diagnostic troubleshooting, repair, and maintenance of residential HVAC equipment, including heat pumps, gas furnaces, air conditioning units, etc. that are still under warranty.
JOB RESPONSIBILITIES:
- Must partner with dispatchers, technicians, installers to provide customers with service as outlined in department policies & procedures
- Must address customer issues and ensure effective & long-term problem resolution
- Serves existing & new accounts by analyzing work orders; following daily travel schedule; investigating complaints; conducting tests; resolving problems
- Establishes service by studying system requirements; ordering & gathering components & parts; performing acceptance tests
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods & techniques; recommending system improvements
- Keeps personal equipment operating by following instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; performing repairs
- Documents service actions by completing forms, logs, and records
- Updates knowledge by participating in educational opportunities at Morris-Jenkins University or individual training with our company Trainer, and reading professional publications
- Accomplishes operation & organization mission by completing related results as needed
- You must be able to maintain professional conduct in all work situations, have a "clean cut" appearance and adapt well to all types of working conditions
MINIMUM JOB REQUIREMENTS:
- 3+ years residential or commercial HVAC Diagnostic Repair Service Technician experience
- Universal or EPA Type II Certification
- High School Diploma or GED
- Must pass pre-employment drug test
- Must pass extensive criminal background check
- Must have an insurable driving record & valid driver license
- Able to meet Physical Demands and tolerate Work Environment ***See Below***
- Must be able to fluently speak, read, and write in the English language
PREFERRED JOB REQUIREMENTS:
- 5+ years residential HVAC Diagnostic Service Technician experience
- NATE Certification
Morris-Jenkins is proud to offer:
- Competitive Pay (hourly + performance incentive)
- Top Performers are rewarded with Paid Trips and other Bonuses
- Support (you do what you do best, we take care of the rest)
- Year Round Stability
- Overtime Available
- Generous PTO (paid time off) Awarded
- 7 Paid Holidays
- Company Vehicle & Gas Card
- Medical, Dental, Vision, Life, Long & Short Term Disability Insurance, and Flexible Spending Account
- 401k Retirement Plan
- Growth Opportunities & Ongoing Training/Development
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is occasionally required to stand; walk; crawl for extended periods of time; use hands to finger, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or sit: talk or hear; taste or smell. The employee must occasionally lift and/or move up to 80 pounds averaging five times per day. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The duties of this job are performed mostly in extreme hot to cold weather conditions and in confined/close spaces 80% of the time i.e. as crawl spaces and attics. Requires wearing goggles and safety gloves as policy directs.
