The Quality Assurance Case Manager is responsible for monitoring the overall health and well-being of the person supported.  

Mission: Empowering individuals living with disabilities and challenges to gain independence.

Vision: We strive to be a premier agency providing the highest quality of person-centered services with an emphasis on positive communication while inspiring people to open their minds to acceptance and inclusion.

Values: We value a person-centered culture by promoting High Ethical Standards while providing High Quality of Services.

• Must be able to pass intensive background and drug screenings. 
• Monday-Friday, 8a-4p with some flexibility
• Hybrid in-office and work from home position 
• Competitive Hourly Rate.
• Paid training provided. 
• $250 employee referral bonus.
• Medical, Dental, Vision, and Retirement Benefits are available.  Medical insurance for employees is only $30.00 per month!
• Paid Time Off

Job Responsibilities:

1. Ensure the database has updated insurance cards and numbers loaded correctly for assigned caseload

2. Must check communication notes monthly and email to director/assistant director for assigned case load

3. Complete file reviews and notify director/assistant director when documentation is incomplete or missing for assigned caseload

4. Schedule, attend, and notify all departments of Annual ISP/PCSP, COS meetings and High Risk Reviews. Record meeting minutes for each.

5. Attend bi-weekly Event Management meetings

6. Complete all Risk Assessments (update annually and as needed) for assigned caseload

7. Sign in, Scan and Save all MARs into Timas, then file.

8. Educate individuals on their rights (Rights Assessment and Rights Policy)

9. Completion of annual documents

10. Gather conservatorship/Court documents (as needed for new or changed)

11. Review, Scan and Save fall screening tools

12. Add/update contact information into the Timas database for Person Supported as needed

13. Create (with COS) and update HRC fading plans

14. Responsible for activating/deactivating outcomes/actions steps and ISP/PCSP’s in the Timas system

15. Attend training as scheduled by the Director of Quality Assurance

16. Assist with audits as needed

17. Advocate for the Person Supported and the Michael Dunn Center

18. Reviewing, saving Section C’s under cost plans and notifying department if a service is ending or denied.

19. Debt Agreements when needed

20. Scan/Rename and Save all documentation into Timas database after review for accuracy

21. Add/edit contact information into the Timas database for Person Supported as needed

22. Maintain a professional attitude and relationship with individuals and their families, co-workers and personnel from other agencies and businesses.

23. Liaison for Independent/Support Coordinators

24. Adhere to all agency Policies and Procedures and Employee Expectations

25. Complete all training in a timely manner.

26. General work hours are Monday through Friday 8am-4pm (this is flexible based on supervisor approval)

27. Any and All overtime must be approved in advance

28. This position is non-exempt

29. Required to be in office 2-3 days per week

Flexible work arrangements, including remote and hybrid work, may be granted to qualifying employees when circumstances and conditions allow for success.

· While working remotely you are to keep supervisor(s) informed of any days or time not available and out of office.

· During agreed upon work hours, other than reasonable break periods, remote employees must generally be present in their workspace and reachable at all times by telephone, text, e-mail or other established methods for their supervisor(s), team members, people supported or community member(s), etc., as if working in the office.

· Employees working remotely must participate in any scheduled virtual meetings, on-camera, with minimal distraction and while maintaining appropriate confidentiality.

· Failure to follow policy, rules and procedures may result in termination of the flexible work arrangement and/or disciplinary action up to and including termination

· Employees must maintain a professionalism even when working remotely.

· Employees working remotely may not allow non-work-related events, activities, persons (e.g., a spouse, partner, children, or non-work-related visitors) or pets or other animals who share the remote work location to disrupt or interfere with their workday or job performance. The responsibility to focus on and productively accomplish your tasks is the same whether working at the office assigned work location or when working remotely.

· Employees working remotely may be required to attend in-person meetings, trainings, or events at the office or other locations as directed by their supervisor(s) or as necessary for the performance of their job duties.

· Employees shall not perform personal business during hours agreed upon as work hours.

· Absences may be an approved flex workday schedule or compressed workweek, employees are required to work normal business hours.