COMPANY SUMMARY: Shapiro & Duncan is the Provider of Choice for advance mechanical solutions! From humble beginnings, our third generation family owned business has been serving customers in DC, Maryland, and Virginia since 1976. We are known for our award-winning company culture and complex commercial, government and institutional design-build projects that require first-rate performance, work quality and customer service. We specialize in full service mechanical solutions which include engineering, coordination, prefabrication assembly, construction, service and maintenance.

JOB SUMMARY:  The Senior Technician role is to provide service to our Commercial HVAC customers.
  
REQUIREMENTS:

• Able to work Monday-Friday with occasional overtime during afternoons, evenings and weekends as needed.  Hours may involve start times as early as 5:00 a.m.  NOTE:  Specific project requirements that may require afternoon or evening/night shifts.  
• Minimum of 6 years of hands-on experience in the HVAC trade as commercial service technician.
• High school diploma/GED (experience may be substituted for education)
• Completion of an HVAC Apprenticeship Program and appropriate state licensure (current Journeyman or Master’s License)
• Advanced HVAC Training and Manufacturer’s Training
• Know and understand all facets of the techniques used for Heating, Ventilation, and Air Conditioning service and installation.
• Competent at diagnosing refrigeration systems, air distribution systems and equipment controls.
• Computer literate (Windows and Microsoft Office), and able to quickly adapt to new and different HVAC interface software.
• Professional demeanor, including ability to interface effectively with other technician, vendors, and clients.
• Interface effectively, ethically and professionally with all levels of staff:  internal and external executives/managers, internal and external professionals, owners and their staff, line employees, subcontractors, vendors, etc.
• Communicate effectively in English (aural, verbal, and written).
• Possess current, valid driver’s license (not under suspension or limitation).
• Must be able to grip tools.
• Must be able to stand, walk, bend, crawl, twist, bend, push, pull, carry, climb (stairs & ladders), etc.
• Able to withstand temperature extremes and exposure to elements (rain, snow, etc).
• Able to withstand exposure to dust, fumes, heights, confined spaces.
• Possess skills related to balance, agility, eye-hand coordination, flexibility, depth perception, peripheral vision, and manual dexterity.
• Must be able to differentiate between colors.
• Able to hear.
• Able to problem solve and analyze situations.

RESPONSIBILITIES:

• Listen to the customer’s concerns and evaluate possible solutions based on their needs.
• Diagnose and repair problems accurately and timely.
• Explain to the customer any deficiencies and suggested repairs.
• Gaither information to electronically submit quote to office before leaving (done from the company vehicle and not in the presence of the customer).
• Perform service, repairs, and maintenance in a timely manner.
• Make efficient use of materials, parts, supplies, and company tools.
• Complete all service tickets and other required documents electronically on daily basis.  (daily job tickets or timesheets, etc.)
• Maintain the minimum suggested personal tools list.
• Maintain all company-provided tools.
• Maintain work vehicle in a neat, clean manner consistent with standards (oil changes, and other required services).
• Make recommendations for ways to improve the department.
• Maintains proactive approach to provide and implement recommendations for continuous improvements.
• Provide technical assistance to our Technicians and Apprentices in a positive manner, including providing training and development.
• Solicit and review feedback from customers.
• Perform other tasks and duties as directed by management.

 Click here to see a list of our company benefits: https://www.shapiroandduncan.com/careers-benefits/