DHA, Housing Solutions for North Texas

 

Help Desk Specialist

Salary: $44,782 - 59,224 

 

Join the team dedicated to providing affordable housing solutions across North Texas.

At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the help desk specialist, you play an important role in helping us fulfill this mission by supporting in Tier 1 helpdesk functions and perform IT operations to support end-user agency wide.

 

Enjoy these benefits when you join the DHA team!

Icon showing flexible work schedule

Flex Work: 4.5 or 4-Day Work Week

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Paid Time Off + 12 Paid Holidays

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Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan

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Tuition Reimbursement

Icon representing the employee assistance benefit

Employee Assistance Program: Financial, Legal, Mental Health and Counseling

Icon representing medical plans

Medical, Dental and Vision Plans

Icon showing Section 125 cafeteria plan

Section 125 Pre-Tax Cafeteria Plan

Icon showing HSA and FSA account benefit

Health Savings and Flexible Spending Accounts

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Term Life Insurance: Short- and Long-term Disability Plans

 

 

Key Responsibilities 

  • Answer helpdesk calls and directs to appropriate person or department. Supplies information or generates IT work orders.
  • Coordinate/schedule meetings, appointments and activities. Maintain department files and run reports. 
  • Assist users with configuration and use of desktop/laptop computers. Notifies users of system problems and follow-up to ensure proper resolution.
  • Assist users with creating publications and other complex documents using various levels of desktop publishing.
  • Ensures availability of printing supplies and equipment inventory for the department.

 

Knowledge and Skills for Success

A successful Helpdesk Specialist has

  • Knowledge of DHA organization, operations, policies and procedures.
  • Knowledge of computer hardware and software use, installation and configuration.
  • Knowledge of techniques in setting up/testing PC operating and data communication systems.
  • Knowledge of operation, maintenance and performance capabilities of hardware and software.
  • Customer Service skills.
  • Data entry and basic clerical skills.
  • The ability to interact effectively with diverse groups of people.

Qualifications

  • Associates Degree
  • One (1) year of PC desktop and office management support experience
  • Two (2) years of printing related experience 
  • Or an equivalent combination of education and experience

 

How to Apply

Applications must be submitted online by using the Apply button at the top of this page.

Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you. 

If you are interested in more than one open position at DHA, you must submit an application for each role.

The employment history section of the application must be completed. We cannot accept a resume as a substitute. 

 

DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.

Applicants are considered for all positions, and all employees are treated during employment without regard to race, color, national origin, religion, sex, disability, sexual orientation, gender identity, genetic information, veteran status, familial status or age.

We perform drug and alcohol testing and criminal background checks on all individuals offered a position at Dallas Housing Authority.


All offers of employment are conditional upon verification of information obtained as the result of DHA's investigation and testing.

Any misstatement or omission of a fact relevant to original appointment or nature of work assignment will result in dismissal later.

Answer every question.

 

Applicant Notice:
Only one (1) position can be applied for on an application.

All sections of the application must be completed. Incomplete applications will not be processed. Any request for information on the application that does not apply, the applicant should write “N/A” in that field.

A Resume will not be substituted for completing the Employment History section on the application.
A P.O. Box address will not be accepted for the address. The Application will not be processed without a physical street address.

 

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