The mission of Lebanon Utilities is to provide our community with reliable, economical and high quality services in a friendly and courteous manner. 

 

What we are proud to offer you: 

  • Health Insurance (begins first day of employment)  
  • Retirement 
  • Health Savings Account
  • Dental
  • Vision
  • STD, LTD
  • Term & Accidental Life 
  • PTO 
  • Floating Holidays 
  • Paid Holidays 
  • Continuing Education Benefits 

 

Essential Duties and Responsibilities: 

  • Monitors, troubleshoots, evaluates, and resolves performance and capacity issues.
  • Identifies problem areas, bottlenecks and network problems; use various network tools to provide resolution for system issues; maintains, monitors and performs configuration backups; prepares system documentation.
  • Collaborates on the design and implementation of new technical solutions.
  • Assists in the administration of the MAN/ISP, hardware, circuits and software
  • Configuration of E mail, Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) systems; installs and configures systems; assists with security and third-party software installation.
  • Performs installation/maintenance of routers, switches, wireless access points/radios, and other network equipment on towers and customer premises.
  • Completes wireless installations/service calls/site surveys as assigned on a daily basis.
  • Maintains professional appearance and behavior in accordance with company accepted standards.
  • Communicates in a professional manner with customers; discuss equipment placement, cable routing and paperwork completion; uses a courteous and professional approach to address customer questions and concerns.
  • Performs all work in accordance with company quality and safety standards, policies and procedures.
  • Ensures that Utility vehicles are presentable and organized; assists with coordination of vehicle maintenance, routine oil changes, inspection/registration, brake repair and cleaning.
  • Assists in ensuring that all assigned inventory is up-to-date and accurate.

Qualifications: 

  • College degree in telecommunications or computer science/technology or three (3) years in a related customer and/or technical support role required.
  • Experience with administration, implementation and troubleshooting of Internet Protocol (IP) routers, Layer 2 and Layer 3 switches and firewalls; basic experience with design, implementation and troubleshooting of IP network routing policies; basic experience with Network Address Translation (NAT) and IP network Quality of Service (QoS) policies; basic understanding of configuration and installation of routers, switches and other solution components; Ubiquiti, Cambium, Mikrotik, and Cisco networking equipment preferred.
  • Basic understanding of Windows/Linux Server installation/administration.
  • Solid knowledge of networking and electrical codes and standards relative to residential or commercial communications cabling including basic networking troubleshooting on PC/Mac, familiarity with Small Home and Office (SOHO) networking routers/switches.
  • Must be able to demonstrate attention to accuracy on all duties and responsibilities.
  • Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines and remain flexible.
  • Ability to interact with all levels of staff including senior management, internal and external customers.
  • Strong interpersonal, written, and oral communication skills.
  • Self-motivated and directed, with keen attention to detail.
  • Able to effectively prioritize tasks in a fast-paced environment.
  • Strong customer service orientation.
  • A valid Indiana driver’s license required.
Equal Opportunity Employer, including disabled and veterans.
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