NAC is looking to hire an IT Desktop Support Specialist in our Vadnais Heights, MN office.  This is a great opportunity to join a growing and respected company in the mechanical service and construction industry.

What does success look like in this position? NAC’s IT Specialists differentiate themselves through excellent customer service.  They own their own development and create strong relationships across the NAC team.  They provide best-in-class on-site technical support to enable their teammates to perform their jobs as efficiently as possible.

Essential Tasks – IT Desktop Support Specialist

• Desktop Support for all NAC on site and field employees.
• Ensure our Field Leaders' IT Requests are addressed in a timely manner.
• Set up, maintain, and troubleshoot laptop and desktop computers, as well as mobile phones and I-pads.
• Manage badging for building access, which includes the setup and deactivation of employee access badges.
• Attend APi's IT daily scrum meetings and weekly community calls to stay on top of changes and problems in the environment.
• Partner with APi's Corporate IT team for 3rd level support.
• Provide backup desktop support for other HVAC Shared Services employees when necessary, ensuring consistent IT support across all locations.
• Troubleshoot and Support NAC's Microsoft OS.
• Install and troubleshoot a wide variety of software applications. 
• Install, maintain, and troubleshoot various printers, both in the office and on jobsites as needed. 
• Set up and maintain user account information for network and software application access. 
• Troubleshoot and provide 1st level support for copiers and similar equipment; be the point of contact for vendors for repairs and maintenance. 
• Own IT Hardware Lifecycle Management (pro-actively monitor hardware cycles for replacement to avoid down-time)
• Source and purchase IT equipment, obtaining approval from Controller. 
• Ensure appropriate cost allocation. 
• Manage IT inventory. 
• Customer Service
• Provide timely communication and updates to teammates regarding technical issues.
• Other special projects, as assigned. 

Qualifications

• Minimum of Associate's degree in a technical discipline or equivalent experience
• Minimum of 3-5 years of IT support experience, ideally in a multi-site position supporting both field and office employees
• Minimum of 3-5 years of experience working with Microsoft Operating Systems and Productivity Tools
• Demonstrated strong customer service acumen and communication skills in the IT Help/Support function.
• Willingness to learn and support all platforms and systems.
• Demonstrated problem solving skills.
• Demonstrated experience working in a self-directed role. 

NAC is an equal opportunity employer and offers a competitive salary with commission program for this important position. NAC’s benefit package includes:

• Estimated Salary range of $70,000 to $85,000 (depending on experience)
• Medical, Dental and Vision Insurance
• PTO/Holiday Package
• Matching 401K
• Profit Sharing
• Employee Stock Purchase Plan (ESPP)

About the Company:

NAC is an industry leading mechanical, electrical, and technology contractor located in the Twin Cities.  We provide innovative construction and service solutions for medium and large-scale commercial projects.  NAC is built on integrity and with its customer-first model, delivers commitment to a strong partnership for each customer.  NAC offers mechanical and electrical construction; engineering, design and estimation; building automation, controls and system integration; building technologies and systems; fabrication; preventative maintenance and 24/7 service.  With our many capabilities and more than 40 years of experience and proven success, NAC is the single-source mechanical contractor our customers trust and rely on.  Our growth and expanding disciplines make NAC a very exciting place to work, offering endless career opportunities for the motivated people on our team.  This is a tremendous opportunity for a motivated person.