Pacific Coast Sales & Service is the San Francisco district office representing the Trane Company that manufactures, manages and services HVAC equipment systems and controls.

We are seeking a motivated and detail oriented Desktop Support Technician to join our team in Sunnyvale, CA. This is an excellent opportunity for individuals starting their career in IT, offering hands-on experience and room to grow.

Job Responsibilities:

• Provide excellent customer service and ensure user satisfaction.
• Set up and configure hardware, software, and peripherals.
• Provide hands-on and remote troubleshooting support to diagnose and resolve hardware, software, and network issues – including updates.
• Provide basic training on computer use and software applications.
• Documenting processes and procedures used in troubleshooting.
• Contribute to IT projects (such as migrations and/or software implementation(s)).

Job Requirements:

• Associate's degree or equivalent from two-year college or technical school or equivalent experience
• At least 1 year of related experience or training
• Organizational, communication, customer service & people skills required
• Flexible to work overtime/weekends as required

Total compensation for this position is $22 to $28 per hour. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.