General Info
Job Type: Temporary
Overtime: Available
Minimum Years of Experience Required: 3 Years
Minimum Years of Education Required: High School/GED
Specialty: Commercial, Residential, Multi-trade
Must be Authorized to work in the US
Company Info
Fox Service Company has been locally operated since 1972. Curt Fox founded the company with a vision of building an air-conditioning service company that places the needs of customers first and treats employees with respect.
It's Fox Service Company's mission to deliver unparalleled service to our customers and ensure they receive only the highest value possible. Employees dedicated to our guiding values – integrity, ethics, excellence and pride, will achieve this. Our continued success will be measured by our ability to realize sustaining profits.
Job Description
Seasonal Customer Service Representative
- Work now until mid-September
- Available shifts include 7:30-4:30 and 8:30-5:30
- 8-5 training schedule required
Duties include:
- Serve as primary point of contact and support for Fox Service customers.
- Answer and manage calls according to defined service standards.
- Transfer inbound internal calls following appropriate transfer standards.
- Schedule service calls received by phone, fax or e-mail according to guidelines.
- Facilitate and schedule Priority One inspections.
- Promote Fox programs and services to customers as required by the call.
- Provide information to customers to resolve receivables inquiries.
- Maintain a thorough working knowledge of data entry guidelines and procedures.
- Maintain a thorough working knowledge of customer accounts.
- Provide back up support to Billing department as requested.
- Quote established rates in response to customer inquiry.
Benefits