Service Provider Manager
Position Summary
The Service Provider Manager is responsible for the growth and retention of a qualified network of Service Providers within a defined geographical region. Negotiate and work with service providers to establish relationships and partnerships creating a mutual benefit for the Company and the independent business owner. The Service Provider Manager has an overarching goal to ensure service providers understand their contractual requirements drive the total cost of ownership out of the Service Provider base while improving product/service quality to clients. Responsible for managing contracts (labor rates) with new and established Service Providers. This professional will support the service centers and the SP acting as a liaison with service providers at the strategic level for service delivery of these trades. Additional responsibilities include reviewing KPI performance with SP’s for continued improvement resulting in additional work.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
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1.
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Territory Management - Retention and recruitment of independent service contractors providing emergency repair service and scheduled maintenance services for all trades, including but not limited to HVAC/R, plumbing, electrical, and locks for our national facilities management contracts
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Contract Compliance and Pricing – Ensure independent contractors understand terms of the agreement, meet the required license/certification/insurance requirements and consistently comply with requirements supporting customer and company initiatives such as mobile utilization. Negotiate competitive labor rates and material mark up between the Company and the independent Service Providers.
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Partnership and Performance Reviews – Conduct reviews based on KPI’s and quality control audits of workmanship and compliance of requirements and contract terms. Address service/performance issues identified by our mutual customers and employees managing the customer relationships.
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Capacity Planning – Working with the Service Provider, identify technical capabilities of the company; number and skill level of technicians; and service vehicle fleet size to evaluate percentage of additional business they are capable of adding to their existing business.
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5
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SP Migration with new customers – working with the business units to develop and execute plans to migrate new customer incumbent providers to our standard agreement and requirements.
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Qualifications and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 5 – 8 years of experience in vendor management and contract negotiation or service related sales
- Supply chain knowledge, specific with trade sourcing expertise
- Facility Maintenance or experience with HVAC/R, plumbing and electrical services experience a plus
- Ability to work from a home-based office
- Working knowledge of Microsoft Office (Word and Excel); technical aptitude to work within additional software applications
- Strong financial, analytical and business acumen
Other Skills and Abilities
- Be self-directed and motivated
Education, Certificates, Licenses, Registrations
Education Requirement
- BS degree in Business, Engineering or related field.
Certificate and/or License
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Ability to climb steps, ladders, access rooftops and be exposed to the elements/weather during all seasons is required
Additionally, the employee is may also be required to sit for extended periods of time and use hands to operate computer keyboard and telephone. The employee is also required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Travel
The position requires regular travel. The annual rate of travel is up to 60%.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is primarily performed in a typical office environment. The noise level in the work environment is usually moderate.
For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
