POSITION DESCRIPTION

The primary role of the Service Center Order Processor includes but is not limited to; order fulfillment, order preparation, processing returns/repair and basic inventory functions like checking returned tools over for possible repairs needed and receiving consumables from our vendors and adding them to our inventory.

This position includes tooling and uniform onsite.

QUALIFICATIONS

Required

• High School diploma or equivalent, must also be 18 years old
• 1+ years of customer service experience

  Preferred

  • 6+ months previous warehouse experience
  • Experience with Construction based equipment and consumables

    Skills

• Ability to perform basic mathematical skills, read and comprehend simple instructions, short correspondence and memos and write short correspondence and memos.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in standard situations
• Simple computer skills required for minimum job functions of service center operations
• Proficiency in Microsoft applications
• Customer service and problem-solving skills
• Excellent organizational skills and problem-solving skills
• Attention to detail
• Ability to organize and prioritize responsibilities
• Good verbal and written communication
• Ability to function as an integral team member, working under time constraints and meeting deadlines in a changing environment
• Ability to take initiative and work independently with minimal supervisioView every interaction as an opportunity to add value and enhance relationships

OFFICE AND TRAVEL

• Occasional travel to job sites, but very limited

   

  RESPONSIBILITIES AND TASKS

  Order Processing (95% of time)
• Prepare customer orders
• Picking orders and organizing the orders for deliveries
• Fill all orders accurately and within prescribed time
• Secure substitution requests as needed
• Communicate back orders
  • Jobsite returns and receipts
    • Process returns from jobsites accurately and within prescribed time
    • Count incoming articles to verify receipt and put away in assigned location
    • Notify job sites if there are discrepancies on returns
    • Mark identifying codes on articles as needed
    • Inspect tools as they come back from jobs for possible repairs needed
  • Strongly adhere to all best-in-class safety practices.
  • Assist other team members in different areas when needed, and when qualified to perform task
  • Receiving of consumables and stocking shelves
  • Clean and organize work area

    Other Duties as assigned (5% of time)
  • Participate as an active member of the Six Side Supply Team. Contribute to shared goals and collaborate with colleagues on achievement of priorities.
  • Collaborate with internal teams, contractors and other stakeholders to align efforts. Build and maintain strong relationships with internal and external stakeholders.
  • Other duties as assigned.

   

  PHYSICAL REQUIREMENTS

  The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  

  Position involves standing for a period of time and sitting to complete desk work.  Employee needs to be able to lift up to 50 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and ability to distinguish between colors on graphs and charts.

  Occasionally, employee will be required to visit construction jobsites which may expose the employee to dirt, dust, uneven surfaces, outdoor weather conditions and extreme temperatures.

In alignment with our commitment to pay transparency, the base salary range for this position is $18.70 to $32.16/hr excluding fringe benefits or potential bonuses. If you join McGough, your final base salary will be determined by several factors, including geography, location, skills, education, and experience. Furthermore, we place significant value on pay equity among our current team members as part of any final job offer.

Please note that the range provided above reflects the hiring range for this role. Hiring near the top end of this range would be atypical, as we aim to allow room for future salary growth. Additionally, McGough offers a comprehensive compensation and benefits package. This includes insurance coverage for medical, dental, vision, life, and disability. We also provide generous retirement plans, voluntary benefit plans, parental leave, substantial paid time off, and holiday pay.