Electrical Dispatcher

MSP Plumbing Heating Air  •  Twin Cities Metro

Woodbury, MN  •  Full-time, in office  •  $23.00 – $28.00 per hour

Run the Board for a Growing Electrical Department

A new seat, because electrical is outgrowing the old one.

Electrical work is dispatched off the plumbing board today. The department is growing past what that can carry, so we are creating a dedicated Electrical Dispatcher - one person who owns the electrical board, the technicians’ days, and the permits that go with them.

You would be building this seat, not inheriting someone else’s version of it. MSP has been family-owned since 1918 and is approaching fourth generation ownership.

What Makes MSP Different

Your Family Comes First - Period.

Soccer games, school plays, family dinners - you’ll be there. We build schedules around the reality that our team members are parents, partners, and people with lives outside of work. This isn’t a perk. It’s part of our culture.

Your Board, Your Call

You own the electrical schedule. You decide who goes where and in what order, and you have the manager’s backing when you make the call. We are not looking for someone to take dictation from a screen.

Locally & Independently Owned

Not a franchise. Not private equity-backed. MSP is a family business approaching 4th generation ownership - that kind of continuity says everything about how we operate. Your feedback reaches the people who make decisions, and you’ll know your leaders by name.

Who We’re Looking For

Dispatch is a people job as much as a scheduling job. You are talking to customers having a bad day and technicians having a long one, often at the same time.

• Dispatch, scheduling or high-volume customer service experience
• ServiceTitan experience strongly preferred
• Calm under pressure - a full board and a ringing phone do not rattle you
• Organized enough to hold a day in your head and a week on the screen
• A clear communicator with technicians, customers and other departments
• Comfortable making a call and standing behind it
• Able to pass a background and drug test
• High school diploma or equivalent

   

  What You’ll Do

  When the board runs well, technicians work and customers get taken care of. That is this job.

• Build and run the daily electrical board - assigning calls, sequencing the day, and adjusting as it changes
• Match the technician to the job: skill, licensing, location and the customer in front of them
• Keep technicians moving and keep customers informed when timing shifts
• Pull electrical permits ahead of the crew and follow up with the city until they are issued
• Draft the on-call and weekend schedule for the Electrical Service Manager to finalize
• Work with the other dispatchers when a day needs coverage across departments
• Keep the job record clean in ServiceTitan so billing and follow-up actually work
• Flag capacity problems early - before the week is already lost

   

  Your Benefits Package

• Starting pay: $23.00 – $28.00 per hour, depending on experience
• Medical & Dental - 100% company-paid
• PTO: Paid vacation & paid holidays
• Life Insurance, Short-Term & Long-Term Disability
• 401(k) with Profit Sharing & Safe Harbor
• Paid training and ongoing professional development

About MSP Plumbing Heating Air

We’re a locally owned Twin Cities company that has been committed to our customers - and our people - since 1918. Our core values - commitment, family feeling, success for all, keep moving forward, better together, and transparency - aren’t wall art. They show up every day in how we treat each other.

Apply now: CallMSP.com/Careers/