Job Summary
Provides day to day oversight of parts, service, and sales operations of Urbandale Van Wall Equipment location. Partner with internal and external resources to maximize profitability of the location. Works to optimize the processes, efficiencies, and customer experience.

Essential Duties and Responsibilities
-Executes the business plan and achieves financial performance, including aftermarket, budgets and cost control, according to established goals for a location
-Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues
-Ensures that appropriate communication takes place across all departments at the location which may include leading regular department management staff meetings and all-employee meetings
-Sells lawn and garden equipment to walk-in customers and key commercial accounts
-Communicates the dealership values, principles, vision and mission within their location
-Communicates with other store leaders to implement best practices and consistent processes for all departments within the organization
-Supports and partners with corporate managers in implementing changes in any department within the location
-Oversees maintenance, security, and a professional appearance of the facility and property for the location
-Manages on-going relationships with key OEM personnel
-Works with the company Safety Director to ensure safety equipment is current and employees have a safe work environment.
-Conducts employee reviews and works with human resources to manage employee concerns and performance
-Any other job duties as assigned

Position Qualifications
-5+ years of experience with management within a retail setting required, experience within the equipment industry or adjacent industry strongly preferred
-3+ additional years of experience as a parts or service manager or in a sales role preferred
-Familiarity with Lawn & Garden equipment preferred
-Experience dealing with elevated customer issues
-Ability to lead and motivate others
-Knowledge of financial metrics, budgeting, and location operations
-Solid analytical, business planning, problem-solving, and communication skills
-Bachelor’s degree preferred, associates degree required