Job Type: Full-Time
Minimum Years of Experience Required: 2 Years
Minimum Years of Education Required: High School/GED
Must be Authorized to Work in the US
Since 1962, Allen Service has lived up to its motto, “The name you know and trust.” Its second generation brothers, Jeff and Mike Allen, carry on that Fort Collins tradition, overseeing the high quality and service standards of their residential plumbing, heating and cooling service business.
We consistently maintain an A+ rating with the BBB and paste winner of the BBB Torch Award for Ethics. Our success is a reflection of the team we employ. We encourage our team to be the best that our industry and community has to offer. This is achieved through providing our staff with the tools, training, and mentoring that they need to be successful. We are a team, not just a company. We believe that in order to create an environment of teamwork that accountability must be at the forefront of our plan. This has been achieved by following 3 Simple Rules:
Be on time…
Be willing to learn new things…
Do the best that you can…
Seeking the Voice of Allen Service
Compensation: Hourly pay plus performance bonuses, benefits and paid time off.
Do you have a great attitude and love talking to people? This could be the perfect job for you.
We're looking for the Voice of Allen Service.
This Customer Service Representative position requires a genuine, friendly phone voice, someone who's easy to talk to and likes helping people.
You will be taking incoming calls. Booking appointments. Following up to ensure customer satisfaction. Reaching out to our valued customers to schedule regular maintenance. Training is included in the position.
If this sounds like you, we need you to do 2 things.
STEP 1 - Call this number and read the script below. Put your best voice forward, remember, you’re the voice of our company. Call 970-673-1133 and leave your scripted message on the voice mail.
"Thank you for choosing Allen Service, this is _____, how may we help you?"
"I'm so sorry to hear that your water heater has gone out, that must be inconvenient."
"Don't worry, we do this all the time, our Professionals will take good care of you."
(Say something great about our Service Professionals to build value. . .)
"The cost to get one of our excellent Service Professionals to your home today is only $49.00, and we have an appointment available this afternoon, does that work for you?
"Great, our Professional will be at your house this afternoon before 5. What's the best number to reach you at when he's on the way?"
"I'd really like to thank you for calling us today, and I hope we can earn your business."
(Applicant -- Leave your Name and Phone Number on this recording.)
STEP 2 - Fill out all the information in the link and reply to this ad. Please attach your resume. (Incomplete applications will not be considered.)
Outbound calling to our large existing customer base to book appointments for their regular Plumbing, Heating and A/C system checks...Inbound calling customer service support...this position can also develop into an inside sales position for the right person. The right person must love working in a busy, team oriented atmosphere...our people are awesome!
As a Customer Service Consultant for, you will keep records of customer interactions or transactions and record the details of inquiries, complaints, comments and any other actions taken. For customers with unresolved grievances, you will refer them to the proper designated departments for further investigation.
As a Customer Service Consultant ,you must maintain a high level of professionalism with customers at all times. You must always be positive, courteous and well-spoken on the phone as well as compassionate and eager to find a solution to their problem or complaint. Experience in inside sales and/or telemarketing a plus!
Additional requirements of the Customer Service Consultant include:
- Minimum 2 years of Customer Service
- Telemarketing experience / Inside Sales experience a plus!
- Basic/general computer skills and knowledge
- Data entry experience
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Retirement Benefit
- We provide paid training and continuous education.
- Weekly training and coaching support.
- Winning team atmosphere
- Paid Holidays
As a Customer Service Consultant for Allen Service, you will work in a busy and fun, team-oriented environment that promotes camaraderie while maintaining high productivity and efficiency standards. You will also receive great compensation and benefits!
Thank you for reviewing our opportunity, for consideration please click the APPLY NOW button above after leaving your voice mail script message.
The Allen Service Team