Since our founding in 1955, our experienced and knowledgeable staff has been committed to providing patients with the most comprehensive orthopaedic care available in central Iowa. We are a surgeon owned, leading and trusted organization, devoted to providing world class care to our patients. DMOS Orthopaedic Center is dedicated to improving the lives of our patients in our communities by providing the highest quality of orthopaedic care.
Our mission is to provide a world class brand experience for our patients and their families with our company – our people, physical locations, communications and our surgeons. We are all committed to improving lives – and without our patients, we would cease to exist.

The Perks - DMOS Orthopaedic Centers offers you:

A work-life balance with generous levels of time off
Competitive compensation and unmatched benefits, including affordable health, vision and dental insurance
A competitive 401K/pension plan

You Will:

• Provide, on-site and remote, end-user support of DMOS applications and devices at all locations. Personal transportation will be required for travel to some sites.
• Participate in a rotating after hours and weekend on call end-user support schedule.
• Attend weekly IT Support Dept. meetings.
• Document and maintain DMOS inventory sheets.
• Train end-users on usage of DMOS applications and devices as needed.
• Update and maintain DMOS computer and network inventory.
• Act as liaison and support for all 3rd party applications such as Intergy, PACS, Sectra, Base-Greenway, Codex.

Requirements:

• Associate Degree in a related technology field or equivalent certifications.
• 1-2 years of experience providing remote and on-site customer service with technical support to end-users.
• Good internal/ external customer relation skills. Ability to accomplish assigned tasks with efficiency and appropriate use of resources. Ability to work and contribute in a team environment.
• Able to prioritize and multi-task in a fast paced environment.
• Citrix XenApp/XenDesktop 6.X and 7.X or VMWare end-user support and session management.
• Microsoft Windows Network Server Operating Systems management; 2008 and newer.
• Microsoft Active Directory general theory, design, and administration.
• Microsoft Windows 7 and Windows 10 Operating Systems setup, troubleshooting, and support.
• General network client setup, troubleshooting, and repair for the following: Laser and multi-function Printers, Scanner devices, End- user computer workstations/ laptops and Thin client devices, iMac, iPhone, and android phone setup/ support.
• Experience with the following applications: Microsoft Office Suite 2007 through 2016,  Microsoft Remote Desktop Services and Exchange 2010 Management Console
• Be able to communicate technical information to non-technical individuals.

Preferred but not required skills:

• Cisco Switch monitoring, management, and troubleshooting.
•  XmediusFAX Software support.
• Cisco phone end-user setup and support.
• Olympus Digital Voice devices.  
• Experience in a health care setting with Greenway EHR software applications is a plus.
• HP Thin Client Device Manager Software.

Physical requirements includes:

• Ability to lift fifty pounds. 
• Frequently bending, kneeling and squatting