Aureon Contact Center is looking for full-time or part-time Helpdesk Support Representatives to accomplish Corporate Business Objectives by providing contact center customers with fast and useful technical assistance and support related to computer systems hardware and software. The primary focus is to create value for clients that will help preserve the company’s reputation and business.

About Aureon

For more than 25 years, Aureon™ (the new name for the INS Family of Companies) has brought reliable, high-quality solutions to back-office support functions for the clients we serve in the areas of Contact Center, Human Resources, and Technology. Headquartered in West Des Moines, Iowa, Aureon employs approximately 800 employees primarily in Midwest. To learn more, visit www.aureon.com.

  • Provide email, chat, and telephone support
  • Take ownership of customer issues reported and seeing problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate teams
  • Help maintain and ensure positive working relationships with support Clients.
  • Provide all support functions within the guidelines of the Contact Center and Client policies and procedures.Aureon offers competitive compensation and a full benefits package including Health, Dental, Vision, Life, 401k, Paid, Sick, Vacation and Personal time. Aureon provides comprehensive training on hardware and software applications for qualified applicants who have demonstrated knowledge of advanced computer applications.Job Location:
  • We offer a casual dress, fun culture, and productive work environment. Apply to join the Aureon Team today!
  • A High School diploma or equivalent is required. Previous experience with Active Directory, firewall/switch experience, network based printer installation, virus removal, Remote Desktop and Windows/Office products is preferred. This position is located in Newton, Iowa and is not a remote job opportunity at this time. Iowa candidates only please.
  • Newton, IA
  • Required education:
  • High school or equivalent
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 515-645-6986
Email: corporatehr@aureon.com

Equal Opportunity Employer, including disabled and veterans.

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