Michael and Son Services Inc. is the premier, multi-state provider of Electrical, Plumbing,

HVAC, Handyman, and Home Remodeling/Improvement Services. Our Company provides an

excellent work environment and is passionate in its dedication to achievement. We place an

enormous value on the welfare and commitment of our employees as well as the superior level of

service they provide to our customers. Michael and Son Services Inc. has a comprehensive

benefits packet, including a 401(k) plan with a company match, health insurance, paid time off,

and many more.

 

POSITION OVERVIEW

Oversee a team that will perform all repairs and maintenance of all heating/cooling and ventilating components common to residential operations. 

 

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

Teamwork

Direct and motivate a team involved in performing the following duties as examples:

  • Required to respond to emergencies such as floods, power outages, etc. even during off shift hours, if directed to by the department manager
  • Repair, replacement and adjustment of residential operating HVAC systems
  • Preventative maintenance and inspections on residential HVAC equipment and systems
  • Ability to troubleshoot and problem solve repairs
  • Maintains record keeping requirements and written reports as part of a daily routine

Leadership

  • Achieve results and goals meeting deadlines
  • Identifies ways to organize the department more efficiently and effectively to meet its needs from an operational standpoint in a high growth environment
  • Execute directives, set objectives and plans in achieving results
  • Anticipate outcomes and address any issues in the initial planning and decision-making phases of a project
  • The building of a framework within the department for collaboration, cooperation and effectiveness among team members in the accomplishment of objectives

Customer Service

  • Recognizes adverse customer service reactions and addresses them to eliminate repercussions
  • Consistently goes beyond basic service expectations to help customers with solutions
  • The prioritization, timely accomplishment and meeting of deadlines leading to exceeding expectations with identified customer needs
  • Maintains constant vigilance in evaluating, determining and assessing customer needs

Performance Management

  • Meets or exceeds targeted revenue goals
  • Manages to budgets and accomplishing goals within budgetary limitations
  • Oversees individual performance success through coaching and developing employees

 

JOB REQUIREMENTS:

  • Demonstrated professional interpersonal relationship skills
  • Solid management experience, customer service and leadership skills
  • Extensive HVAC experience required
  • Ability to meet or exceed established financial goals
  • Demonstrated strong customer service problem solving skills and decision-making
  • Demonstrated skills showing initiative, personal responsibility and accountability
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast paced environment while meeting deadlines
  • Demonstrated speed and accuracy in the completion of tasks
  • Maintains a “can do” attitude
  • A team player who contributes and works with others accomplishing results
Equal Opportunity Employer, including disabled and veterans.

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