TOTAL SERVICE MANAGER
Company Description
Delta Fire was formed in 1963 by fire protection engineers William A. Pickett and Nels C. Sparr. The duo wanted to build a professional organization they could be personally proud of. With that goal in mind, and their leadership and ability to attract good people, Delta Fire has grown to be one of the largest and most respected fire protection contractors in the intermountain area.
For years our main business focused on the design, installation and service of fire prevention and fire suppression services, but our alarm security and monitoring divisions are growing rapidly. Delta Fire currently employs more than 180 people, and we have experience in a variety of markets, including: commercial, residential, industrial, energy and power, mining, government and military.
We are headquartered in Salt Lake City, but have a total of seven office locations to serve a huge part of the intermountain area, including the Salt Lake Valley and southern Utah, Reno and northwest Nevada, and southern Idaho.
Delta Fire was acquired by APi Group, Inc. in 2008 and since then it has been able to benefit from the synergy of more than 81 companies; including competitive manufacturer pricing, robust insurance and bonding, and extensive safety and leadership training and resources. We are an industry leader in the installation of pre-action, foam, deluge, carbon dioxide and other clean agent and special hazard systems.
Our Commitment
Delta Fire is committed to customer satisfaction and cutting edge technology, and we work hard to service our customers’ systems safely and quickly. We have an incredible safety record, and also believe in using sustainable business practices to improve and protect our environment.
Community Involvement & Industry Memberships
Delta Fire Systems, Inc. is proud to actively service in our local communities. In addition to actively participating in volunteer causes and charitable fundraising, we also participate in trade and industry organizations and committees. Some of those organizations include:
- Associated Builders & Contractors, Inc. (ABC)
- American Subcontractors Association (ASA)
- Idaho Fire Protection Forum (IFPF)
- Institute Of Real Estate Management (IREM), Chapter 89
- Fire Prevention Association Of Nevada (FPAN)
- National Association Of Fire Equipment Distributors (NAFED)
- National Institute For Certification In Engineering Technologies (NICET)
- National Fire Sprinkler Association (NFSA)
- Northern Nevada Automatic Fire Alarm Association (NNAFAA)
- National Safety Council (NSC)
- Utah Safety Council (USC)
Benefits:
- This is a management position, not a field position, and therefore benefits will be from the non-bargaining unit benefits package to include: Employee Stock Option Program, Medical, Dental, Life Insurance, Long-Term Disability, 401K, among other option benefit options
Essential Functions:
- This position of Total Service Manager is a new position to Delta Fire Systems, Inc. and has never been held previously. Individual will oversee what is currently multiple departments, with management and leadership responsibilities over all service work and personnel pertaining to fire alarm, clean agent/special hazards, fire extinguishers, fire sprinkler systems, fire pumps, pre-engineered wet/dry chemical suppression systems.
- This is a Managerial position and the individual will be responsible for hiring, layoff, direction, work assignments, performance evaluations and discipline of their team members, and various other supervisory duties appropriate to a Total Service Manager.
- Responsible for building the right team, including recruiting, training, and hiring, specifically targeting high quality industry professionals who would be presentable to customers and edify the customer experience.
- Communicate Company direction, policies, and vision.
- Provide training and mentorship to employees so that they properly understand their job responsibilities
- If training and tools have been properly been provided, hold employees accountable to their decisions, including but not limited to, administering discipline of transfers, suspensions, or discharge.
- As employees succeed and accomplish expectations, recognize those successes through verbal praise, promotion, or other means.
- Perform employee performance reviews in accordance with company policies
- Manage and lead the Department in a professional manner; always looking out for the best interest of the Company
- Effectively and strategically lead and motivate both field and office employees of Delta Fire Systems, Inc.
- SELL WORK. This is not a sit in the office with your feet on the desk position. You are expected to be growing your business, visiting customers, and doing quality control/safety audits out of the office.
- Honor schedules and commitments. In the service department, change to the schedule is constant. Individual must be able to recognize the priority of situations and types of customers to effectively prioritize what can and cannot be moved.
- Lead by example
- Create department budgets, and manage them to maintain costs and profitability
- Create an environment of high professionalism, integrity, honesty, quality and success
- Work closely with the inspection manager to create accurate deficiency proposals for work and to ensure timeliness of quotes for repairs to deficiencies timely.
- Build new customer relationships while nurturing existing customers
- Effectively manage overhead and indirect costs within your division, constantly looking to cut unnecessary costs
- Help create individual and team goals for team members
- Perform special projects or other duties as assigned
- Maintain an orderly departmental environment, including making sure team members are maintaining departmental records in accordance with the divisional directives.
- This position is not whatsoever a field worker position and does not include any manual labor responsibilities.
Qualifications:
- Strong knowledge of the Fire Protection Industry- 8+ years in the industry serving previously in multiple roles as a fire sprinkler fitter/service technician, inspector, management and/or a sales role. Ideal candidate needs to be cross trained on both fire alarm and fire sprinkler systems, with additional working knowledge of fire extinguishers, kitchen hoods, and clean agent suppression systems.
- Previous sales, organizational skills, management, and industry experience required.
- Bachelor’s Degree in Business, Management, Organization, or similar field strongly preferred.
- NICET II or III certification is preferred
- Ability to read and understand construction documents including bid forms, plans, specification, contracts, purchase orders and agreements
- Proven analytical thinking and problem solving skills
- A history of success in growing a market share and meeting sales goals
- Exceptional communication and presentation skills
- Strong working knowledge of Microsoft Excel, Word, PowerPoint and Outlook software programs
- Customer focused interpersonal skills and proven ability to build long-term customer relationships
- A valid driver’s license
- Must be able to pass a pre-employment drug test, background and reference check
- Must live in, or be willing to relocate to area where position is available (see available office location below header)