Company Overview:

Headquartered in Plano, Texas, asTech® focuses on providing OEM diagnostics to collision repair shops nationwide. Our service enables shops who may not have expert level electronics technicians to work on any vehicle, no matter how complex, and receive advice from a master technician. Our patented asTech® remote diagnostic device is the leading tool for automotive repair shops that want to perform more efficient work and guarantee better results for customers. With the help of our staff of certified master technicians and Automotive Technicians, identifying all of the issues that need repair on any vehicle is easier than ever.

Primary Purpose of the Position:

As a key member of the asTech diagnostic team, the Remote Master Technician will virtually diagnose and recommend repairs for vehicles involved in collisions. Your ability to effectively use OEM (original equipment manufacturer) web based information, Identifix and web resources for automotive diagnostics and repair information is critical to the role. 

Essential Functions

• Serve as primary client contact as needed within the service process
• Proficient in identification of faults, error messages, module corrections, etc.
• Perform all necessary diagnostic tests
• Quickly learn how to evaluate information and data and provide comprehensive interpretation of technical information
• Perform customer reporting
• Work in a team environment
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients and insurance customers on a daily and consistent basis
• Continuously learn new technical information and techniques in e-learning training sessions in an effort to stay well-informed with rapidly changing automotive technology
• Assist fellow technicians in performing technical evaluations
• Keep team management aware of mechanical repair problems as they occur
• Adhere to all company policy, procedure, safety and environmental rules

Qualifications

• A technical or vocational school graduate with a minimum of 1 year at car dealership

OR minimum 2-3 years of experience in an aftermarket repair facility

• Strong automotive mechanical diagnosis, problem-solving and repair experience
• Ability to obtain ASE Master Automobile Technician certifications
• Computer proficiency
• Self-motivated, high energy and a client-focused perspective
• New car dealership experience is considered a plus
• Knowledge of MS Word and MS Excel is considered a plus
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)