Company Info

BLT (www.bltoffice.com) is a vertically-integrated developer and operator of both multifamily and commercial properties. BLT is the largest commercial landlord in Stamford and Norwalk, CT and has invested in, developed, owned and managed more than 25 million square feet of commercial, hotel and residential properties across 26 states. In addition to the commercial portfolio, in the last 10 years, BLT has constructed over 5,570 apartment units including 12 buildings (3,400 units) at Harbor Point in Stamford (www.harborpt.com) where they are the master developer, 1,100 units at the Beacon in Jersey City (www.thebeaconjc.com/),  and 599 units in Norwalk (www.thecurbapts.com/). BLT currently has more than 600 units under construction in Stamford and Norwalk with a robust pipeline of future projects., BLT is also the largest franchisee of Sotheby’s residential real estate brokerage, with 28 offices and 1,000 real estate agents.

Job Description

Overall Responsibility

The Assistant Manager/Customer Service Manger (ACM/CSM) is responsible for assisting the Community Manager/General Manager (CM/GM) in maintaining all aspects of property operations. The CM/GM will generally assign primary areas of responsibility (which may change over time) to ensure that the ACM/CSM receives “on the job” training concerning each aspect of operating the property. It is the ACM’s/CSM’s responsibility to know and adhere to all federal, state, and local laws, as well as all policies and procedures contained in the manuals issued by Prime Real Estate or as otherwise communicated (verbally or in writing ) to associates.The expectation is that, over time, under the tutelage of a CM/GM, the ACM/CSM will be prepared for and eligible to be considered for a CM position.

•    Act as liaison between CM/GM, the community staff, and residents
•    Maintain awareness of local market conditions and trends. Contribute ideas to CM/GM for marketing the property and improving resident satisfaction.
•    Maintain accurate resident records. Update all rents, deposits, and application fees received by residents on a daily basis.
•    Issue appropriate notices when necessary (i.e. late payment notices, eviction notices, returned check memos).
•    Deposit all receipts prior to bank closing each day.
•    Be aware of Prime Real Estate goals relative to resident satisfaction and resident retention.
•     Interface with residents to address concerns, negotiate lease renewals, and prepare preliminary account reviews for those residents on notice.
•    Warmly greet prospective residents, qualify, determine needs and preferences, professionally present community and specific apartments while providing features and benefits.
•    Answer incoming phone calls and handle accordingly, whether prospect call, resident issue, service request, etc.
•    Accept service requests from residents and route to maintenance for prompt processing.
•    Conduct service follow-up with residents when job is completed.
•    Ensure that the office, clubroom, models, and “market ready” vacants are in perfect condition.
•    Clean, vacuum, and dust when needed. Physically inspect property when on grounds, pick up litter, and report any service needs to the maintenance staff. Inspect move-out and vacants.
•    Correctly complete all lease applications, assist with application verification, and notify prospective resident of results. Type resident communication, i.e. pest control notices, etc.
•    Complete all lease paperwork, including related addendums. Accept rents and deposits.
•    Update daily reports concerning notices to vacate, vacancy report, activity report, etc., on a daily basis and provide information to CM/GM. Organize and file all applicable reports, leases and paperwork.

Qualifications / Skills
 •    Bachelor’s degree from four-year College or University; or equivalent combination of education and experience.
•    Minimum of two years Leasing/sales experience preferred.
•    Minimum of two years property management experience preferred.
•    Must have strong leadership skills, sales and service acumen-Must be flexible, adaptable, and able to cope with change constructively.
•    Intermediate level computer skills, including Microsoft word, Excel, E-mail and Internet.
•    Experience with RealPage / OneSite is helpful.