Typical responsibilities include fielding incoming service calls and customer inquiries, scheduling and coordinating service, directing and dispatching technicians, research and resolution of customer issues in a tactful and professional manner. The Coordinator assists the Regional Manager in leading the service team and is the “hub” that coordinates the technician and parts resources to meet the customer’s needs. Earn top compensation and work in a business casual environment that is fast-paced, exciting and rewarding. Potential career advancement exists within the company for a Coordinator who excels.
The essential qualities needed: strong work ethic, high-energy, intelligent and dependable, with strong multi-tasking abilities. The ideal candidate would have dispatch experience and a working knowledge of HVAC equipment and terminology, though this can be learned by a candidate possessing the essential qualities.
Requirements Summary:
- Self-motivated individual who consistently takes personal initiative to advance company goals
- Strong computer skills, including proficiency in MS Word and Excel
- Superior organizational and time management skills
- Strong problem solving skills
- Great interpersonal skills
- Effective oral and written communication skills with customers, department personnel and other company staff
- Tact and empathy to professionally handle sensitive customer concerns
- Must be able to communicate the basics of technical tasks and problems as described by customers to the service technicians
ENCON offers a full range of benefits
