POSITION GOAL

Utilizing effective communication skills interact with families both face to face in a clinical setting and via the phone to assist them in connecting with local resources or enrolling in the WIC Program (Supplemental Nutrition Program for Women, Infants and Children). This position will support the WIC program by assisting families to schedule appointments, verify eligibility and maintain compliance within the WIC Program. This position will also support families enrolled in Medicaid by explaining eligibility and connecting families with necessary community resources. Work with the Health Alliance team to maintain data systems within these programs.

SCHEDULE and WAGE

Hours- Monday-Friday 8 a.m.-5 p.m.

Wage- $14.47

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Clinic preparation including scheduling appointments in the clinic and reminding participants of scheduled appointments. Completes calls for missed appointments and prepares necessary participant notices as needed.
2.  Clinic intake responsibilities including performing WIC eligibility verification for WIC families during WIC appointments which includes verifying residency, identification and income.
3.  Clinic compliance issues related to checking for appropriate signatures, titles and dates on the WIC Rights and Responsibilities Forms.
4.  Enters data into a variety of agency and state data bases.
5.  Tracks necessary information for Care Coordination billing.
6.  Supervises the Alliance waiting room, including some child control and assuring the room is picked up at the end of the day.
7.  Inform families about the EPSDT Care For Kids program and educate families about the importance of preventive medical and dental care for children.
8.  Assist families in locating medical/dental providers and remind families that periodic screenings are due.
9.  Schedule, remind and/or re-schedule appointments for checkups, primary screenings and referral appointments.
10.  Provide linkages to support services such as transportation and child care.
11.  Follow-up to determine if all medically necessary diagnostic and treatment services have been received and assist clients and families with necessary referrals to providers and other health related community services.
12.  Provide follow-up education and monitoring of medical and dental plans.
13.  Serve as a client/family advocate and provide support and assistance as families become independent health care consumers.
14.  Review client records in Child Health data system to identify missing demographic information that needs to be recorded as determined by the Title V contract agency’s protocol.
15.  Contact the client as specified by the Title V contract agency’s protocol, which may include making phone calls, sending written information, and /or communicating via the WIC clinic visit.
16.  Complete documentation in Child Health data system for services provided, needs to be met, and/or needs to be identified.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Successful completion of one-year secretarial program

                      OR

      High School diploma/GED

                     AND

      One-year clerical experience

 Experience with computers

 Ability to work under pressure with limited supervision on strict timelines

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

CONDITIONS OF EMPLOYMENT

1. Valid driver’s license.
2. Valid car insurance.
3. Reliable transportation for on the job use.
4. Complete required trainings within the first three months of employment and updated every three years.