Syneren is a place where we value Inclusion, Collaboration and Innovation. If you join our team, you will be part of a vibrant, talented workforce that is actively helping our Federal Government agencies in their modernization and digital transformation efforts. We invite you to apply and explore the opportunity to work together. We are looking forward to hearing from you!

Read more about our culture, mission and values at https://www.syneren.com/careers.html.

Syneren offers an array of flexible, affordable, competitive benefits including Health and Wellness, 401(k) contributions, paid vacation, holidays, sick leave, tuition reimbursement, referrals, performance incentives, short and long term disability benefits and more.

Job Location: Washington, DC

Customer Organization: Federal Government Agency

Job Description

Syneren is looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the first line of defense for all IT related matters. You will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities:

• Ability to work independently or in a team environment as demonstrated by prior work experience.
• Ability to communicate, both verbally and in writing.
• Provide IT technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries via email, over the phone and in person.

Required Skills/Qualifications:

• Must have active secret clearance

About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs. 

Thank you for your interest in Syneren Technologies Corporation. Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. www.dhs.gov/E-Verify #Syneren