W&M Sprinkler Co. Inc. is a full-service fire protection contractor with complete design, installation, and fabrication capability.  W&M has proudly served the tri-state area for over 20 years, and offers a challenging and rewarding work environment.

What we offer

• Medical, Dental, and Vision Insurance
• Flex Spending
• Health Savings
• 401(k)
• ESOP
• Paid Time Off
• Employee Assistance Program
• Life and Disability Insurance Options

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist in the daily operations of the business working to support departments needs

Greets all callers and visitors; handles inquiries and directs as appropriate

May open new service jobs in the system, or assist salesperson in opening, to ensure correct information has been entered to accurately bill and maintain the job and to receive a job number.

Maintains an accurate database, updating customer & collection information when needed

Accurately prepares and invoices customer per the requirements of the job and the customer to ensure the customers preferred billing procedures are followed. May possibly include credit and rebills, if necessary.

Works with the collection department to ensure that outstanding bills have been accurately invoiced and all documentation is present.

Assists the branch in administrative tasks such as ordering and coordinating insurance certificates and licenses; completing pre-qualification and qualification forms and scanning documents to the online document storage system

Orders company supplies, business cards, envelopes, etc.

Opens, sorts and distributes mail

Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

No direct supervisory responsibilities. 

QUALIFICATIONS:

Strong organizational skills and attention to detail

Strong verbal, written and telephone skills

Ability to make favorable first impression

Ability to handle multiple tasks

Moderate to advanced computer skills, including Microsoft Office and Adobe

 EDUCATION and/or EXPERIENCE:

High School Diploma/GED required; Associate’s degree preferred

Experience with Microsoft Suite of products preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

Notary Public a plus but not required

PHYSICAL DEMANDS & WORK ENVIRONMENT:

Office environment with moderate noise levels

Mostly sedentary role with the need to move about the office to copy, scan and fax

May require light lifting of storage boxes and packages to be mailed

Ability to be on the phone and computer consistently throughout the day

LIMITATIONS & DISCLAIMER:

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  Continued employment remains on an “at-will” basis.