** Remote – Temporarily due to COVID-19. This position will be expected to work on site as the circumstances around the pandemic subside; timing still to be determined.
Looking to make a difference and be proud of the work you do? Join our Team as a FT Call Center Associate!!
Since 1986, The NHHEAF Network has been helping students and parents plan and pay for college.
Our call center staff assist student loan borrowers by processing their payments, answering questions related to their student loans, as well as providing loan counseling and repayment information. The success of our call center strongly supports the organization's overall success.
Ideal Call Center Associate candidates will have:
- Strong attention to detail and ability to multi-task in a high-volume call center environment
- 1-2 years of experience in customer service; call center experience strongly preferred
- The ability to work well under pressure and to remain calm in difficult situations
- The ability to communicate clearly, both verbally and in writing
Availability to work 9am-6pm, either on-site or remote, is required. The hourly pay rate for this position starts at $15.00/hr.
What to love about NHHEAF:
- Competitive Benefits
- Tuition Reimbursement
- Student Loan Assistance
- Opportunity for Growth
- Paid Volunteer Hours
- Competitive Pay
- And so much more!
This position supports a Federal contract that requires applicants to be able to obtain a Public Trust security clearance from the U.S. Government. This process will include a criminal and credit background check to determine eligibility and suitability for federal contract employment. US Citizenship may be required for a Public Trust security clearance to be considered.
The NHHEAF Network is following all State and Federal Guidance in order to keep its employees safe both at work and at home during this pandemic. Due to COVID-19, this position will work remotely until our facility re-opens to our full staff, timing to be determined. Until then, some on-site work may be required.