Job Summary: The primary purpose of this position is to grow market share through relationship-based customer contacts in the Watford City, ND construction and industrial markets. The successful candidate will work with the branch manager to assist with operational activities of the branch. Strong problem-solving and customer contact skills required. This position will assist with oversite of all operational components, including scheduling, hiring, coaching and discipline. Responsible to run and review inventory reports, investigate any discrepancies, as well as approve/process product credits. Ensures all orders are billed correctly and timely. Addresses complaints and revolves problems in accordance with defined company policy and practices.
Education / Experience:
- Two years’ experience in operations, or relationship-based service role, including leadership scope and responsibilities.
- Extensive construction sales and product knowledge preferred.
- Effective verbal, written and interpersonal communication skills with an aptitude for dealing with various personalities.
- Ability to provide clear directions to employees.
- Microsoft Office software proficiency (Excel, Word, Outlook) and typing skills.
- Valid driver’s license with clear driving record, with ability to travel related to branch operations.
Certification, License, Registration:
- Maintain Fork Lift Certification (Provided by Jamar).
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Identify customer requirements and establish business relationships with customers.
- Field incoming calls, process orders, work with City Desk walk-in traffic.
- Assists in developing business strategies to drive sales and increase business efficacies.
- Maintain appropriate stock levels.
- Inventory control of materials purchased by running reports to investigate discrepancies.
- Track upcoming projects and provide competitive quotations as required.
- Address customer complaints and solve problems at the branch level.
- Assists with oversight of branch billing and collection.
- Approves and processes credit memos.
- Plans, assigns, and directs work. Schedules staff.
- Assists in the management of staff, including coaching and disciplining as needed.
- Contribute to team effort by accomplishing the responsibilities listed above, with a team first attitude.
- Protect employees and customers by providing a safe and clean store environment.
- Supports Warehouse team as needed, including material management and delivery.
- Promote ASDCO’s mission, Vision, Values, and Employee Operating code.
Knowledge, Skills and Abilities
- Must be accurate, attentive to detail and well organized
- Ability to deal sensitively with confidential material
- Strong problem-solving, and analytical skills
- Ability to function in a fast-paced setting with multiple requests and deadlines
- Well-developed interpersonal (verbal and written) communication skills
- Ability to collaborate and work in a team setting
Employee Characteristics:
- Ability to prioritize work in fast past setting with multiple demands for time
- Ability to communicate effectively with internal and external customers
- Possess strong work ethic, initiative, self-discipline and good judgment
- Strong customer service, negotiation, organization and planning skills
What we offer (benefits):
- Medical, Dental, Life Insurance
- Paid Time Off (PTO)
- Long-Term Disability
- 401K with Match
- Employee Stock Option Program
For more than 100 years, Jamar has built a reputation as a solid partner delivering solid solutions. And, we don't just hire anyone. We hire extraordinary people-the kind who:
- Share our values
- Never stop learning
- Care about the community
- Strive for continuous improvement
- Thrive in a team environment
