Job Title: Maintenance Manager

Job Group: Retail Management/Exempt/Full Time

SUMMARY

By merging the worlds of art, fashion and pop culture with candy, Dylan's Candy Bar has innovated the way we see candy today. With a mission to awaken the creative spirit and inner child in everyone, Dylan's Candy Bar surrounds customers with the most imaginative, state-of-the-art decor, using Pop Art installations to transport its guests to a modern day version of Willy Wonka’s factory. It houses over 7,000 confections, boasting the largest, unparalleled selection of candies and candy-related gifts from around the world.

Dylan’s Candy Bar stores are currently located in New York City, East Hampton, Los Angeles, Miami Beach, Chicago, Woodbury Common Premium Outlets, and international airports including Toronto Pearson, JFK, Houston, Charlotte and more. Dylan’s Candy Bar also has distribution in luxury boutiques, leading department stores, and premium hotels nationally and internationally. For more information, please visit https://www.dylanscandybar.com/ or www.facebook.com/DylansCandy.

JOB DESCRIPTION

The Maintenance Manager loves the brand, loves our products, and is passionate about bringing our products and services to life for our customers. He/she assists in the day-to-day operations of the store and sales floor and identifying repair and maintenance needs. The Maintenance Manager is directly responsible for overall interior and exterior store cleanliness and coordinating and ensuring all repairs are managed to completion with any necessary follow-up action items and communication. The Maintenance Manager must effectively manage store operations, ensuring consistency and compliance with all company Standard Operating Procedures (SOPs).

ESSENTIAL JOB FUNCTIONS

• Responsible for the overall maintenance team’s performance, goal setting, and performance reviews
• Day-to-day management, communicating tasks, staffing, and scheduling of the maintenance workforce with particular emphasis on store cleanliness and safety
• Partners with the Sales Manager on completing maintenance associate and leadership schedules to meet the needs of the department while still controlling payroll
• Ability to run the sales floor as the Manager on Duty (MOD) and drive strong hourly sales and Key Performance Indicator (KPI) results in the moment
• Monitor the accuracy of sales goals reporting and communication
• Train new hires and issue on the spot training and development of all associates as needed to ensure full potential is reached
• Ensures company standards are met for store and associate appearance at all times
• Communicate any staff, product, and operational issues within the store to the General Manager (GM) and/or Assistant General Manager (AGM) in a timely fashion and assist with executing action plans to improve
• Consistently focused on customer experience and creating a welcoming and energetic environment for the customer
• Demonstrates desired behaviors and leads by example by training assistant store managers, supervisors, leads, and associates to utilize Dylan’s Candy Bar’s four service skills
• Establishes and maintains a positive work environment that supports high team member morale and retention
• Leverages individual associate and management strengths, and creates developmental plans to build bench strength for future growth within the organization
• Observe the sales floor and make sure the business is running effectively and smoothly in a clean, stocked, and presentable store
• Perform all opening and closing procedures to company standards
• Manage staff breaks as needed
• Timely and appropriate follow-up communication on tasks, product issues, customer feedback, and business opportunities as needed
• Leading and directing the team in identifying basic cleanliness needs of the store, including but not limited to: sweeping, mopping, dusting, trash handling, and maintaining customer and employee restrooms
• Maintaining store permit renewals and postings
• Maintaining cleaning and maintenance logs where applicable, including but not limited to: fire alarm, restrooms, bulk units/bins, etc.
• Ensuring the perimeter and interior of the store is clean and presentable at all times in order to provide the best possible customer experience
• Scheduling repair work and larger cleaning tasks to happen during off peak hours and following up on progress through completion
• Managing service contracts and sourcing quotes and vendors for preventative maintenance and best possible pricing as needed
• Cleaning and operational supply ordering
• Ensuring all back of house areas are clean, neat, and organized at all times and associates are following proper preventative safety practices
• Implementing and managing practices to prevent rodents and pests
• Executing and scheduling basic store repairs, cleaning, & maintenance both front and back of house, including but not limited to: paint touch-ups, changing light bulbs, windows/glass, trash handling, HVAC, retail and café equipment, and other deep cleaning projects as directed by GM and/or AGM
• Ensuring proper rain and snow procedures are being followed as needed
• Ensuring all members of senior management and maintenance teams are trained properly and able to trouble-shoot AC and heat settings, store music, equipment settings and use, proper cleaning materials and where they are used, monitors, lighting, scent cannons, and any other interactive store elements
• Managing vendor contact lists, alarm codes, door keypads, and building keys (master key box)
• Any other duties as assigned by the GM and/or AGM           

SKILLS & QUALIFICATIONS

• 2-3 years maintenance management experience preferred
• Bachelor’s Degree preferred
• Ability to lift a minimum of 50lbs and be on your feet for long periods of time
• Ability to analyze and control costs
• Ability to crawl, bend, and twist in small spaces and be on a ladder or scaffolding
• Willingness to get dirty at work and to deal with rodents and pests as needed
• Excellent organizational, decision making, problem solving, and teambuilding skills
• Strong interpersonal skills to communicate with confidence to both internal and external customers, employees, and corporate partners
• Willingness to work a flexible schedule which will include nights, weekends, holidays, and occasional overnights
• Training and Development: Ability to lead and develop a high performing team and hold the team accountable to Dylan’s Candy Bar’s standards and expectations
• Ability to plan, prioritize, and proactively react to the needs of the business with a sense of urgency in a high paced environment
• Demonstrates exemplary listening, written and oral communication skills
• An appreciation of Dylan’s Candy Bar’s unique culture, entrepreneurial attitude, its heritage, and its passion for its unique products