· Manages the daily fiscal responsibilities of the store, including: staffing levels, budgets, financial goals, cash handling, P&L analysis, and gross margin controls
- Manages the operational responsibilities of the store, including: repairs and maintenance, cleanliness, first in/first out (FIFO), inventory control and mark-outs, and visual standards
- Establishes employee goals and conducts employee performance reviews, including reviews for salaried management
- Plans and zones store manager and supervisor time as well as setting hourly goals by utilizing the company’s daily sales tracking sheets
- Partners with the café and parties departments to build, support, and manage the business for the betterment of the overall store
- Perform all opening and closing procedures to company standards
- Partners with the Sales Manager on completing sales associate schedules to meet the needs of the business.
- Consistently focused on customer experience and creating a welcoming and energetic environment for the customer
- Any other tasks as assigned from time to time
- Demonstrates desired behaviors and leads by example by training store managers, supervisors, leads, and associates to utilize Dylan’s Candy Bar’s four service skills: M&M, Razzle Dazzle, Smarties, and Good N Plenty
- Establishes and maintains a positive work environment that supports high team member morale and retention
- Utilizes company tools such as the management scorecard and mystery shopping program to diagnose opportunities and develop action plans to improve performance and drive sales
- Regularly communicates with General Manager to discuss strengths, opportunities, customer feedback, and trends
- Helps the General Manager in identifying training needs and providing ongoing trainingopportunities to the team as needed
- Leverages individual associate and management strengths, and creates developmental plans to build bench strength for future growth within the organization
- Assists in hiring and actively recruiting to ensure open positions are filled quickly
- Ensures company standards are met for store and associate appearance at all times
- Plans, coordinates, and executes all sales promotions in a timely manner and ensures all pricing, signage, and displays are correct at all times in order to do so
- Enforces all company policies and procedures, including health, safety, security, and all SOPs set forth by the corporate office
- Store supply ordering
- Performs all other duties as directed by the General Manager
- Responsible for overall store performance in the General Manager’s absence
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