UFS, LLC provides reliable, accurate and innovative technology solutions that help community banks thrive. At UFS, employees build real relationships with the customer, and strive to deliver the absolute best service to ensure the customer feels valued, respected and heard.

The foundation to our company’s continued success is our employees. We take risks, think outside the box, and have fun doing it. We insist on hiring and retaining talented individuals and are seeking to hire someone to join the team as an Infrastructure Support Technician.

WHAT WILL YOU DO?

• Answer, evaluate and prioritize service requests receive via phone, email, etc.
• Log and track all requests using UFS’s Customer Management Tracking System, including documenting all actions taken to resolve requests
• Install, configure, harden and maintain client/server hardware, software and related Microsoft technologies
• Provide technical support for client/server applications, including banking related applications
• Work with third party vendors on behalf of customers
• Perform daily checks to ensure system availability and successful backup execution
• Collaborate with team to resolve complex problems and escalate as needed
• Test and deploy new software and procedures, installations, conversions and upgrade activities
• Resolve remote access issues, network connectivity, VPN and LAN/WAN connectivity issues
• Other duties as assigned

WHAT DO YOU NEED?

• Technical degree in related field preferred
• 3-5 years IT infrastructure support experience
• Robust understanding of Microsoft desktop solutions
• Prior experience providing customer support via phone or in person required
• Excellent communication skills; articulate and professional when working with customers and internal partners by phone, email, and in person
• Must be a team player with a collaborative mindset
• Strong analytical, creative problem-solving and troubleshooting abilities
• Must be driven, resourceful and hands-on with their work