Role Description: Under the direction of the Office Manager, you will drive the overall Customer/Vendor experience, whether in person or over the phone.  You will provide assistance to the Executive, Marketing, Human Resource, Accounting and Risk & Compliance teams.

About You: To perform the job successfully, you will need to respond promptly to customer needs, speak clearly, politely and persuasively in positive or negative situations. 

Key Traits: A qualified individual will possess the following:

• Excellent verbal communication skills, in addition to being an active listener with great customer service skills 
• Possess a professional appearance and attitude
• Above average interpersonal skills that collaborates well with others
• Must be able to manage multiple tasks without getting flustered
• Familiar with using phone systems, copiers/printers, Microsoft office, desktop publishing, social media or industry-specific software

Primary Responsibilities: Overall accountability for this role includes but is not limited to:

• Answer incoming phone calls and ensure proper handling of transfers in order to serve our customers' needs
• Drive the communication with all backup receptionists to ensure all phone calls are properly handled
• Keep the phone attendant software in proper working order and drive the communication of any problems or changes with the backup receptionists
• Welcome UFS guests upon entering the building
• Coordinate proper guest access, secure sign-in information, guest signatures and issue visitor tags
• Ensure conference rooms are in proper order following a meeting and prepare for the next event as instructed
• Report any technology issues to Managed Services and communicate the issue to TeamUFS if appropriate
• Manage the electronic check-in/check-out system
• Provide administrative/calendaring support for Leadership Development
• Assist departments with printing, binding, shipping and laminating
• Maintain customer contracts, prepare renewal notices, organize contracts and placing signed proposals into employee knowledge base
• Assist Risk Management with security training
• Assist Human Resources with Employee Onboarding
• Manage the logistics of events including maintaining the events calendar, communicating, planning and executing an event, managing registration and nametags, distributing documents/agendas and oversee any meal planning needed
• Compile survey information, strategic planning documentation and prepare manuals for analysis
• Other duties as assigned

Education & Experience: 

Required:

• High School diploma or equivalent

Optional:

• Proficient in Microsoft Office Suite preferred

Our Competitive Benefits Package: 

• Paid vacation and holidays
• 401k program with employer match up to 6%
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long- term and Short- term Disability Insurance

Personal and Professional Development:

• Ongoing Professional Development
• Vibrant Leadership Development Program
• Optional Employee and Family Events: fun things like zoo trips, ball games, Christmas parties and cook-outs